ER at UM Laurel Medical Center

Reviews

• CC

  Cassandra

  Sep 16, 2026
  1.0
  Terrible wait time and care
• JS

  jeremy silver

  Sep 6, 2026
  1.0
  Completely disgusting how my wife and I were treated. Staff did not want to do anything to help. Don’t come here
• DB

  Darren Byas

  Sep 2, 2026
  1.0
  Long waiting time to see doctor no communication or concern for patients
• AD

  Aizeah D.

  Aug 16, 2026
  1.0
  ETA: the date of incident was 08-10-2026 I am extremely disappointed with our experience at this ER. I brought my daughter in after she suffered mouth/facial trauma. She was actively bleeding from her mouth/face and was extremely sleepy, which made us concerned that she could have a concussion. We waited approximately 4 hours without her being properly triaged or taken back. We finally decided to leave, but as we were walking out, the receptionist told us we were next, so we stayed. A nurse came out and told us she would be back for us in “2 minutes.” About 15 minutes later, she returned and took my daughter back. She took her weight and blood pressure and then placed us in a room. That was it. What made the situation even more frustrating was that once we got to the treatment area, it was nearly empty. We saw only two other patients, one of whom was leaving, while several staff members were gathered around the desk talking. We then sat in the room for another hour and a half without anyone checking on my daughter. No nurse came back. No provider evaluated her. We never saw a doctor. I eventually left and took my daughter to urgent care because she needed to actually be evaluated. What is probably the most disturbing part of this entire experience is that approximately 7 hours after we had already left the ER, I received a text saying my daughter had been discharged. Apparently, no one even realized that we had left. How does a pediatric patient come into an emergency room with active facial bleeding and possible concussion symptoms, sit in a treatment room without being evaluated, leave the hospital, and no one notices for HOURS? I completely understand that emergency rooms get busy and that patients are seen based on severity. My issue isn’t simply that we had to wait. My issue is the lack of assessment, communication, monitoring, and basic concern for my daughter’s condition. This experience was unacceptable, and I sincerely hope hospital administration reviews what happened, including the timeline of our arrival, triage, placement in the room, departure, and why my daughter remained in their system for hours after we were gone.
• DC

  Damari Chavarria

  Aug 10, 2026
  1.0
  Muy mala experiencia la sala de espera es súper lenta espera de más de 3 horas y al final nos tuvimos que ir a otro hospital porque nunca nos atendieron y mi hijo necesitaba atención médica

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