University of Maryland Capital Region Medical Center

Reviews

• MD

  M D

  4 days ago
  3.0
  Calmly and courteously my family member and I returned after taking a break from waiting with my relative at the center. Front desk staff Shanesse Williams was very rude. We visited to see said relative that was ill and she turned one of us away with no rhyme or reason. We had just been in there less than 30 minutes ago. There was no explanation. Tone was disrespectful and condescending. No empathy. We got told visitation hours were set and we had to leave and that we could only come back the next day even though my relative was in the emergency area/resuscitation room for monitoring. As for the doctors and the rest of the staff, nurses, resident doctors, X-ray technicians and others were lovely. Hire better front desk staff.
• SS

  Sharon S

  4 days ago
  5.0
  After a traumatic accident, I was brought to this hospital by ambulance. I have nothing but positive things to say about the doctors, physician assistants, nurses, aides, techs, everyone. All of the professionals were aware and responsive to my pain, knowledgable, and kind. There is nothing nice about waiting 14 hours in the emergency department. Yet, I knew they were providing the best care, arranging the correct procedures, while prioritizing even more urgent critical cases. I spent two nights on the 7th floor being cared for by ortho. Excellent care all around.
• KT

  KEKE & TREV

  Sep 22, 2026
  4.0
  I delivered my baby here 9/5/2026. The nurses were great. The front desk staff could use improvement as most of them were clueless what was going on. My midwife Nina Brown deserves all 5 stars. She is the reason I stayed and delivered at this hospital. She is amazing at what she does and I’m so sad I won’t be seeing her anymore. If I ever get pregnant again, she will be my first call. My husband was also so impressed by her.
• SS

  sheNThee

  Sep 18, 2026
  1.0
  I had the worst experience just as I walked into the lobby. As I approached the front lobby, I started by saying Hi and ask where should I register? She stated a couple of words. Because my hearing has been negatively impacted by chemo, I asked her to repeat. She then looked at me with annoyance and repeated by saying only one word. I asked again, she raised the voice and slowly say one word, which is ‘name.’ Then she directed where I should go. I waited at the directed spot. I was the first one in line and saw there was only one person. I waited for around 5 minutes and my husband told me that she called me. So, I proceeded by going inside, and the lady looked at me and rudely said,” I didn’t call you. I’m helping another customer.” There was nobody around! She was on the phone, but I know that she wasn’t a customer by the way she talked. It was the worst experience ever! Thankfully, when I get to the outpatient surgery department, I met a very pleasant nurse and other medical staff. I know that I won’t go back to that hospital! I thought that when Univ Md took over Dimension Health/PG Hospital, they would provide better training to all staff…..yeah, they need to do better
• DM

  Daisha Mouton

  Sep 12, 2026
  1.0
  The emergency room staff was very unprofessional and rude. Please stop hiring people who cannot handle vulnerable patients in need. If I knew the names of these individuals I would report them. I suffered a brain anuerysm in 2024 that almost took my life and I have severe adhd and other health conditions. I was in so much pain recently to the point that I was dazed and confused and disoriented and did not realize that I had put on clothes that needed to be washed and on this day it was 90 something degrees outside and I was musty as hell, the security guard and a woman in the triage area that takes your vitals were verbally outing me to other coworkers and didn’t even care that I was in pain sitting right infront of them. The triage lady was being super dramatic and rude when I just needed someone to help me, I was at my lowest and they kicked me while I was down. To have a lack of empathy to the point that they don’t care that you can hear them or that you could possibly be dying is immoral and extremely harmful. Please be mindful what patients are going through especially when YOU CHOSED to work in a hospital. I will never come here again not even for therapy. Do better!!