Giant Pharmacy

Reviews

• MO

  M O

  Jul 28, 2026
  1.0
  They shut down the self checkout during the busiest time (5 PM) and had lines backed up. They are also rude to customers
• SD

  Stephanie Debruhl

  Jul 17, 2026
  1.0
  Subject: Formal Complaint Regarding Incident at Giant Store #347 – July 17 To Whom It May Concern, I am writing to file a formal complaint regarding an extremely upsetting experience I had at Giant Store #347 in Upper Marlboro on Friday, July 17, at approximately 4:30 p.m. I went to the store to purchase a money order in the amount of $911.39 to pay my rent. Before beginning the transaction, I specifically asked the cashier, Shurla, if the money order machine was working. She assured me that it was. She proceeded with the transaction but was unable to provide the money order. She then attempted to credit the funds back to my account. Before she processed the refund, I asked whether the funds would be immediately available, and she told me they would be. She then instructed me to use the next card reader. During that process, an additional $400 was charged to my account in error, leaving my account balance at $0. Although I was eventually refunded the extra $400, I was informed that it would take up to five days for the original $911.39 to be returned to my account. This placed me in a terrible financial situation because those funds were intended to pay my rent. What made this experience even more distressing was the way I was treated by the staff. The manager, Jarrett Morton, was present during the incident. As I became visibly upset and began crying over the situation, both he and the cashier laughed at me. I then heard Ms. Shurla tell Mr. Morton that she had done nothing wrong and that “it was my loss” and that I would have to “figure it out.” I found their behavior to be completely unprofessional, disrespectful, and lacking any compassion. Rather than attempting to resolve the issue or show empathy, I was made to feel embarrassed and dismissed during an already stressful situation. I am requesting that Giant investigate this incident, review any available surveillance footage and transaction records, and address the conduct of the employees involved. I would also appreciate a written response explaining the outcome of your investigation and any steps being taken to prevent another customer from experiencing similar treatment. This experience has caused me significant stress and financial hardship, and I am extremely disappointed in the level of customer service I received. I have been a Giant customer for years, but after this incident, I seriously question whether I will shop at your stores again. Sincerely, Stephanie DeBruhl
• AS

  Aaron Smith

  May 22, 2026
  1.0
  Went to the Giant always go to this one most of the times in the way and got there about 07:30 this morning The only lines was open was the express line you had four employees hanging around there No one would open up the regular line I had about $200 for the groceries there at problems logging and machines not scanning One lady did come over to assist but I had a lot of groceries and then she just left and we just running their mouth with other people this store is horrible man I tell you I had $200 for groceries and was trying to use the express no one would open up the regular line and you had four employees hanging around just talking this is ridiculous trying to go back to chat no more.
• DC

  Dwayne Cameron

  Apr 17, 2025
  3.0
  Always have good sales on things that I need
• TR

  tracey robinson

  Oct 1, 2020
  2.0
  This is the store closest to me but the produce is not worth buying and I found several food items that are out of date and they had Expired in January and others in April and we’re still on the shelf ☹️ And the associates are rude and just not willing to help 🤬 and they charge so much at this location 👎🏼