UM Baltimore Washington Medical Center Emergency Room

Reviews

• PI

  Pongos Interactive

  Sep 13, 2026
  5.0
  The ER was packed when we arrived at 1pm, so I knew we'd have a long wait ahead of us. The other local hospital's systems are down because of a cyber attack, so I'm sure a lot of folks came here instead. It took about an hour to get to triage, and the rest of my tests (ultrasound, blood, urine, and more blood) were spread out over the next few hours. In between the tests, they had patients out in the waiting room. I finally went into of the rooms at about 7pm and spoke with a PA about my options (I needed surgery), and then waited about another hour in the room before an LNP and RN came back to get me admitted. I then went back to the waiting room to wait for my room. All together, we were in the ER for about 8 hours. The staff was amazing, and they did everything they could to move people through as quickly as possible while still giving each patient the attention they needed. Every staff member I interacted with was professional and kind. I asked them how THEY were doing, and a couple told me the numbers they'd been seeing were unprecedented. A few things to know before you go: - If urgent care can help you, go there instead. The wait will be far less. - Wear pants and bring a sweater or sweatshirt. It gets cold in there. - Bring a charger or battery pack. - Don't expect to stay in a room the whole time after they call you back. They send patients back to the waiting room in between tests so the rooms are available when needed for privacy. - Be kind to the staff. It's not their fault the ER is packed, and they really are doing everything they can to get you the help you need.
• SK

  Shelby Kasmani

  Sep 6, 2026
  1.0
  if you have hyperemesis gravidarium, go to a different ER. i was treated horribly here, refused the only anti nausea medication that works by a nurse stating i needed to have a risk vs benefit conversation with the doctor first. they were condescending, making comments that this sounded like normal morning sickness and asking me if its my first baby over and over again. turns out when i saw the doctor hours later, she was confused why the nurses started me on fluids without the zofran because i continued to vomit up the fluids given to me. it took 45 min longer of me vomiting in a room after seeing the doctor and my husband approaching the nurses station to figure out where the medication was that the doctor stated would be in in just a couple minutes in order for me to get the medication i should have received at the same time as getting fluids. ive had risk vs benefit conversations, i have HG. i dont have normal morning sickness. the doctor was great, but the nurses treated me like i was there for no reason. turns out, after the doctor ordered the zofran the nurses just didnt realize it was ordered and were all sitting around gossiping until my husband said something. absolutely terrible way to treat someone who is having a serious pregnancy complication and i cant believe women in healthcare can be so nasty to other women who are extremely unwell. they even messed my due date up saying i wasnt as far along as i actually was, despite me giving them the date repeatedly. when women are vomiting 40+ times in a 5 hour period, do not try to tell them they have normal morning sickness. the doctor came in and immediately confirmed i definitely have HG.
• MM

  Mary Mitchell

  Sep 3, 2026
  1.0
  I don't even know where to start! This is absolutely shameful and disgusting! Anne Arundel county is one of the top 5% wealthiest counties in the United States, and we have the filthiest emergency rooms! Trash all over the place, dirty rest rooms, (filthy, is an understatement trash, human waste on the floors) dirty floors with old weave on them, old blankets, broken chairs, weird exam room/ open air pods that breaks every hipa law... I literallygot to hear all about someone's medical situation, dob and their full name!! I really hope he feels better soon.... Oh and the snacks being eaten by staff while Im getting blood work in the lobby/ nurses station area.. thats kinda gross!?! Most of the staff is so sweet and kind and its a shame that they work in filth because administration doesnt want to invest back into the community it serves and the employees that are patient facing. I've been here over 8 hours and will snuggle back in for another 4 so I can get care or atleast my CT scan read. Seriously Though.... take some pride in the facilities you manage!
• YY

  Yanni

  Aug 9, 2026
  1.0
  This place is a joke, If you can avoid it, do NOT come here! The whole visit is done in the waiting room. Because of the condition I came in with, It's best for me to lay down but I have to sit up in a chair for hours. There are elderly sick, sitting in waiting room chairs visibly uncomfortable. The worst part was the snappy nurses at the nurses station. I'm sure the condition of the hospital is weighing on them they kept trying to discuss me because I refuse to use a disgusting bathroom to produce a urine sample. This place needs to be shut down.
• EM

  Elizabeth Mitchell

  Aug 4, 2026
  1.0
  Urgent care sent me here for shortness of breath, chest tightness, and dizziness. Upon arrival I was triaged and told to go sit in the waiting room. An hour later, I hear a nurse shouting my name from the triage area. When I go over, she informs me that she’s called me three times in the last hour. The waiting room is huge and was packed with people, yet no one thought to maybe walk over to the main side of the waiting room to look for their patient? This nurse was also unpleasant to interact with, didn’t ask consent before touching me or starting IV placement, and just barked orders. I wish I had gotten her name, but it was half-rubbed off her ID badge. I had the same experience when she rounded to check vitals of the people still waiting. She just gave orders and never actually asked for consent to treat. Since I came from urgent care, I came with paperwork. Right there, highlighted, was their primary concern- pulmonary embolism. Yet the appropriate labs and imaging weren’t ordered until I’d been waiting 6 hours. I briefly sat in one of the triage rooms which was filthy, and other than that and getting a chest x-ray I never left the waiting room. Luckily, I wasn’t experiencing any life-threatening emergency after they ruled out clots and heart attack. But the kicker is, that I was never really treated for my symptoms. I was given Tylenol after complaining of a worsening headache, and that’s it. When I was being discharged the nurse asked if I was feeling better, which was a resounding NO. I wasn’t given any medication, fluids, anything that could have potentially improved my symptoms, so why would they expect me to leave feeling better? I would rather crawl to another emergency room than be treated at BWMC again. Pictured in triage room: used wipe and IV needle covers on the floor. Bathrooms were also dirty, and a puddle of what appeared to be urine sat untouched on the waiting room floor for hours.

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