AJ
Azadeh Jaberi
May 1, 2026
My experience at the front desk was disappointing most of the time. Some "managers", most notably Patrick, came across as rude and lacking in customer-service skills. He seemed indifferent to whether members stayed or left, but was insistent about getting signatures when he was enrolling. I think he needs some training in retention of patrons as well as sales. That policing attitude, rudeness in his demeanor was a major factor in my partner and me deciding to disenroll. One young man
(forgetting his name) and K were consistently pleasant.
The only reason we stayed as long as we did was the class instructors, who were exceptional. We also purchased training for my son with Clark as his trainer. What an exceptional experience. Clark transformed my teenage son and consistently encouraged him in a way that will have a lasting impact. Clark and his partner who was at the front as well were knowledgeable, kind, empathetic, and provided excellent customer service. I can’t praise them enough.
However, class sizes were small and there was an unpleasant culture around reserving spaces and entitled attitudes from long-standing members. I’m surprised the instructors remain given that atmosphere. The sauna area was often crowded, and some patrons used it without showering first, which I found unhygienic and off-putting.
Equipment was great- Customer service by certain people, class sizes, waitlists to get into classes and facilities lacked tremendously. As much as I loved the classes, I could never get a spot because it was full before I could even reserve a spot on the app. or caught attitude by people saving spots when I showed up to class. Overall, just a poorly managed One life facility.