Giant Pharmacy

Reviews

• SN

  Steve Novak

  Oct 1, 2026
  1.0
  I've filled the same prescription at the Edgewater Giant pharmacy for over two years. Lately my insurance has been requiring prior authorizations, and when that's happened before, I've simply paid cash here rather than wait. It costs a bit more, but I need this medication for my day-to-day life. Today the pharmacist refused to let me pay cash and said she had to wait for the authorization. When I pointed out that I've paid cash at this same pharmacy before, she responded, "Sorry sir, you don't like my answer." It wasn't about not liking her answer. It was about her choosing not to fill a prescription I was ready to pay for, with no explanation and no attempt to help me find another option. She never got up from her chair or talked through what I could do. I left without my medication, and it's affecting my daily life. I was shown no empathy and given no help. I'll be moving all my prescriptions elsewhere. After more than two years as a loyal customer, I expected better. I hope management addresses this, because the next person turned away might need their medication even more than I do.
• TT

  Terri111

  Oct 28, 2025
  2.0
  This store in Edgewater (and maybe all of Giant) make it impossible to speak to anyone in the pharmacy department. They offer online prescription management (which doesn't work very well) but literally ignore requested prescription refills. So when you try to contact them about the order, especially if they are not filling it, the only option is to drive all the way to the store. So what exactly is the point of 1) having an online ordering system, and 2) having a phone in the pharmacy department. They never pickup, return calls or even acknowledge faxes (which I have tried to send to straighten out the problem. I have had so many times when I would show up at the pharmacy only to find out my orders (even the ones I ordered while in the store) are not complete or parts of the order are missing. Bad operations here.
• HC

  Heather Cibor

  Apr 18, 2025
  4.0
  I switched to this location after some issues getting medications at another local Giant pharmacy. I had one issue with a medication, but it wasn’t them, it was the medication prescribed not typically carried at a lot of stores. There was a period where you could tell they were short staffed and I’ve only had one employee being utterly useless at helping me (my prescription was sent to the wrong one and instead of helping me with that, they just turned me away). The manager was really helpful at making sure they send me texts for when my refills are ready so I love that feature! It seems they have staffing issues remedied and my prescriptions are ready usually before the given time frame. I’m not sure why they’re getting so much hate, I guess no one has had to deal with CVS or Walgreens to fill their prescriptions
• TK

  Tugba Kaplan

  Jul 21, 2023
  1.0
  Unfortunately everytime a disappointment picking up a prescription, they put you in a awaiting list for some medications and never call back or provide the medication in a shortage!TERRIBLE EXPERIENCE!
• HL

  Hank Love

  Dec 6, 2022
  1.0
  This pharmacy is absolutely the most incompetent. Extremely rude also. Never have medications needed...claiming always on back order. Do not go here!!! Trust me. I've had more trouble here, many numerous times!!! Un freaking believable.

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