UM SMG - Primary Care at Easton

Reviews

• CJ

  Concierge Jo-Anna

  Apr 8, 2026
  1.0
  The office is extremely poorly run.i' ve been trying to make an appointment for several months . 1st,they've nothing available.then they confirmed an appointment in April. then they texted me the appointment had been cancelled & no reason was given .when I tried to make another appointment,I was told there's nothing before august.a ridiculously annoying experience.i can't imagine,if this is how dr.gumb runs her office,that i'd be comfortable with her as my doctor.an abysmal experience & months wasted for what should have been a simple transaction.ps- I wish I had read the rest of the reviews before bothering.these people should not be part of anyone's network!
• JN

  Johanna Norris

  Jan 10, 2024
  1.0
  After reading these reviews I also felt compelled to share my experience with Melissa Wood. I will not repeat what everyone else has experienced, as mine was similar. I have never in my 45 years of interaction with any provider had a conflict. I found Melissa unethical and spiteful. I filed a complaint with the office manager and her supervisor was supposed to follow up and to date, has not. I would not recommend this provider and hope that someone at University of Maryland hears these complaints and follows through.
• BZ

  Beth Zorn

  Oct 13, 2023
  1.0
  I wasn’t going to say anything regarding my horrible experience with this practice, but, after having read that others have had similar experiences, not only with this office, but more importantly, with the same “NP”. Never have I had a more frustrating, belittling, and unprofessional experience, in any area of my life, much less with a “caregiver.” Not only was I unable to get my medications refilled, I was made to feel as though this was due to my own inadequacy. I was told by Melissa that she had never had a patient who wasn’t able to get their refills through either My Portfolio, or by calling in. My pharmacy was not able to get through to her either. And, she denies receiving and notification s from them. They have saved copies of their faxes… After reading that so many others have had such difficulties with this person, I am somewhat comforted, and feel it important to speak up. I have a myriad of serious health issues and did not appreciate being treated so poorly. She has told me that her supervisors have backed her actions. I realize that we are all different and have different needs. I’m no spring chicken and have lived through a lot of in my life. I consider this experience reprehensible, particularly because I have been left “high and dry.” Fortunately, I am blessed with amazing specialists who will carry me until I start with my new GP at the end of this month. Please be aware.
• AS

  Abigail Smith

  May 5, 2023
  5.0
  Renee Edsall is amazing and so thankful to have her as my primary!!!

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