Warby Parker Mall in Columbia

Reviews

• TS

  Ted Schoenleber

  2 days ago
  1.0
  Absolutely horrible experience. We were told we were in network, they charged us $50 and told us it would be a week. A week later they called and said the address was wrong on the insurance. Now they say nevermind even though we checked your insurance and TOOK YOUR MONEY FOR AN ORDER now we are saying you aren't covered so pay the full amount. Our 7yr old daughter still has no glasses 2 weeks later, we had to cancel the order and just hope we get our refund. Why would you take someone's money and say it's covered only to change your mind? You should have never said it was covered in the first place and saved us a crap ton of useless calls and wasted time. Even Walmart has better service than this.
• SL

  Shuya Li

  Aug 28, 2026
  1.0
  Absolutely terrible optician and customer treatment. Do NOT come here if Raina (optician) is working. I originally purchased glasses from here with no issues, but wanted to get them tightened. I came and the optician working (Raina) tightened the back, but warped the lenses. I came back a few weeks later after noticing changes in my vision, and was treated horribly. She was rude and very unhelpful, and actually made my glasses worse. When I asked for her name, she initially refused and threatened to bring her manager to “deal with me.” Paired with her rude and impatient attitude, I had one of the worst eye care experiences of my life. Further, she handled my glasses with little care, almost breaking the hinge and pressing deeply on the lenses. As someone who has been through many glasses and adjustments, this has never happened before. Her “adjustments” completely warped the frames and moved my lenses out of place. Quotes: “I don’t understand why you can’t just come in tomorrow when the other optician is working.” When I told her I would prefer to have everything fixed in one trip, she rolled her eyes at me. “I don’t think I know how to fix this.” As an optician and licensed employee, this is extremely concerning for Warby Parker’s staff quality. This was an almost direct quote from her as she attempted to get me to return the following day for her “more experienced” colleague to fix what should have been a simple issue. This review does not speak for Warby Parker as a whole, but please be wary of who is working if you choose this location. Edit: my most recent appointment was in the afternoon/evening of 8/28, just to note in case she gave me a fake name.
• GB

  Gen Bland

  Aug 23, 2026
  1.0
  Had an appoint specially scheduled to have an optomitrist present and when I arrived to the Columbia location was told it would be online. They said they have a part-time optomitrist and they wouldn’t be in until after September. So their website was inaccurate! I asked to be rescheduled at a different location and they were having difficulty scheduling an appointment on line and said they would call the location. I was too annoyed to wait any longer and canceled everything. Is it to much to ask to have an eye doctor present to do your exam?
• AB

  Alessandro Berardino

  Aug 20, 2026
  1.0
  My experience at the Warby Parker Columbia location was extremely disappointing. The person I dealt with either did not understand how his system worked or simply did not want to make an effort to help. When you’re making a larger purchase like two pairs of glasses, having a representative who is friendly, patient, and genuinely caring makes a huge difference. What made the experience even more frustrating was what happened afterward. Immediately after leaving the Columbia location, I went to the Warby Parker at RIO in Gaithersburg—and had a wonderful experience. The difference in customer service was night and day. The staff there were helpful, welcoming, and made the entire process enjoyable. For anyone shopping for glasses, don’t let one bad store experience turn you away from Warby Parker entirely. Not all locations are the same. I highly recommend giving another location a try, because my experience at RIO was excellent.
• HP

  huma p

  Aug 12, 2026
  1.0
  I went in to get my glasses adjusted and the representative was rude and unprofessional. It felt like he didn't want to help us, or maybe he was being racist. My husband asked him if he can see the new extra wide glasses and he straight up told My husband “No”.We have been shopping at warby parker for a long time and this time it was a very bad experience we had at this specific location with that gentleman.

Frequently Asked Questions About Warby Parker Mall in Columbia