Peepers Eyecare Center

Reviews

• VH

  VaLerie H

  1 day ago
  5.0
  The Bowie, Maryland Peepers was great to work with. The tech, Kaidyn, was extremely patient and helpful while helping me with my eyeglass selection.
• OH

  Oluwatobi Hunter

  2 days ago
  2.0
  Peepers has an excellent clinical team, but its business practices and lack of pricing transparency are extremely disappointing. We recently moved to Maryland and chose Peepers for my daughter’s myopia management because they had good reviews. Our experience with the staff has been wonderful. They are friendly and accommodating, and Dr. Scatlin is excellent—professional, great with children, and an effective communicator. Unfortunately, the administrative experience has been frustrating. During our initial visit in August, I asked multiple times for their myopia management fee schedule. Each time, I was told that the staff would need to ask Ashley, the office manager, and that she would follow up. She never did. Before our November appointment, I again asked about out-of-pocket costs and was told visits would be $40 through their Kids Club, plus additional testing fees. Imagine my surprise when I was informed during the appointment that there was also a $400 fitting fee for my daughter’s specialty contact lenses. This was never disclosed during our August visit or the pre-appointment phone call. My daughter has worn the same specialty contacts for nearly two years, and her prescription has not changed. To make matters worse, the $400 fee that “covers a year” of care does not cover all visits or services related to her myopia. Additional charges may still apply, including for refraction exams. I had to negotiate an amendment to my contract to include these exams as they are directly related to her myopia care. None of the staff seemed familiar with the pricing structure; Ashley appeared to be the only person who could explain it, yet she had repeatedly failed to provide the information when I initially requested it. Parents managing childhood myopia already face frequent appointments and significant out-of-pocket expenses. Transparent pricing should be standard practice, not something families have to repeatedly chase down or discover after arriving for an appointment. I highly recommend Dr. Scatlin and appreciate the clinical staff, but Peepers needs to significantly improve its pricing transparency and communication.
• KC

  Kim Cobb

  Nov 1, 2026
  5.0
  Exceptional Customer Service – Thank You, Tiera B.! I have been a loyal customer of Peepers of Bowie for several years. Although the location isn’t the most convenient for my family, the customer service has always made the drive worthwhile. This year, we experienced a few challenges with our eyewear orders that required multiple visits to resolve. However, Tiera B., the Assistant Manager, truly went above and beyond with her proactive approach to service recovery. Tiera was personable, professional, and genuinely committed to ensuring our satisfaction. Her attention to detail was especially impressive, as she took the initiative to perform a third quality assurance inspection on our glasses to ensure everything was correct. To the owners of Peepers of Bowie: Tiera is truly an asset to your team! Her dedication to customer satisfaction turned a challenging experience into a positive one and ultimately retained our family’s loyalty. Thank you, Tiera, for your exceptional service, follow-through, and genuine care. Employees like you are the reason customers keep coming back!
• CH

  Camille Harbert

  Oct 30, 2026
  5.0
  I had a great visit at Peepers in Bowie! I was seen promptly, and everyone was friendly and helpful. The doctor was nice, took her time with me, and introduced me to a new type of contact lens as an alternative to readers. Shout-out to Ashley, who helped me understand my insurance benefits/coverages and rebates, and even helped me save some money! I travel over 20 miles, bypassing other optometry chains, because the care and professionalism here make it worth the trip. Keep up the great work!
• KC

  Kathy Connolly

  Oct 9, 2026
  1.0
  Extremely Disappointing Experience at Peepers in Bowie I have never had such a frustrating experience with an eyeglasses order. Peepers in Bowie managed to get my order wrong THREE separate times, and after four trips to the eye doctor, I STILL did not receive the glasses I originally ordered. Here is what happened: First, they put my prescription lenses into someone else’s frames. After realizing the mistake, they supposedly corrected it by giving me a replacement pair. However, instead of providing a new pair of glasses, they gave me the FLOOR MODEL, which had presumably been tried on by countless customers. Within less than a week, the glasses broke because the hinges were already worn out. When I called to request a new pair, considering I had paid for NEW glasses, the staff acted as though they were doing me a favor by not making me file a warranty claim. Let’s be clear: this entire situation was the result of THEIR mistakes, not mine. More than two weeks later, I had to call THEM to find out whether my replacement glasses had arrived. They had, so I made another trip to the store, only to discover that they had given me the WRONG FRAMES AGAIN! The communication throughout this entire process has been terrible. The lack of attention to detail is unacceptable, and the customer service has been incredibly disappointing. No compensation was offered for the repeated mistakes, wasted time, and multiple trips. All I received were repeated apologies with no meaningful effort to make things right. I also called TWICE specifically requesting to speak with one of the owners, Dr. Patel or Dr.Veera Patel. Neither returned my calls. Mistakes happen, but making the same mistake repeatedly, giving a paying customer a worn-out floor model to correct your own error, failing to communicate, and ignoring requests to speak with management is not acceptable customer service. I paid for a new pair of glasses. I should not have had to visit the store four times, repeatedly follow up myself, and deal with this level of incompetence just to get what I ordered. The lack of accountability and customer care has been astounding. I would have expected much more from a local business, and based on this experience, I cannot recommend Peepers in Bowie.

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