Onelife Fitness - Bethesda

Reviews

• NW

  Nick W

  Oct 17, 2026
  1.0
  the Membership contract is extremely restrictive for cancelling, and they share your information with all types of third parties.
• DD

  Diana

  Sep 28, 2026
  1.0
  Very disappointing experience at this location. To start, the equipment is quite outdated, although I initially overlooked that because of the convenient location and proximity to my home. On Saturday, I invited my sister to join me for a class. She is already a member at the DC location, and we were both able to sign up for the class through the app without any issues. Because of this, it was surprising when we arrived and, after scanning her membership card, she was stopped at the front desk and told—rather rudely—that she was on a “lower tier” membership and would need to upgrade if she wanted to visit this location again. We explained that we were unaware of this restriction, particularly because the app had allowed her to register for the class without any indication that her membership level would prevent her from attending. Instead of calmly explaining the policy, the employee continued to raise his voice and repeatedly stated that she was “still below.” When we expressed that we did not appreciate the way he communicated it to her, his response was completely inappropriate and caught both of us off guard. He said, “Is it because you think I’m white? Because I’m not, I’m Hispanic.” I am still unsure where that comment came from or why race was brought into the conversation at all. Regardless, the interaction was extremely uncomfortable, unnecessary, and unprofessional. There are appropriate ways to communicate membership policies and address misunderstandings with customers, and this was not one of them. The entire experience demonstrated a serious lack of professionalism and customer service. I hope management addresses how situations like this are handled in the future, because customers should not be made to feel uncomfortable or disrespected simply for asking a reasonable question about their membership.
• RR

  Richard R

  Sep 18, 2026
  4.0
  Good, clean gym.
• GK

  Gregory Komm

  Sep 14, 2026
  5.0
  Kwesi is the best personal trainer I’ve ever worked with. He comes up with exercises that are both challenging and not routine to meet my goals. He is also a very thoughtful and kind person. I have no hesitation in highly recommending him.
• JG

  Joe Graham

  Sep 8, 2026
  5.0
  Kwesi is the best! His training sessions go beyond the basics to address my specific needs for posture, balance, stability, and strength needed for everyday life. His knowledge of body physiology is extensive and makes a big difference.