LensCrafters

Reviews

• MG

  Marianne Gonzales

  Jun 19, 2026
  5.0
  Rosanna never failed to provide suggestions on ways to save money while getting the best quality frames and lenses. She’s an expert!
• RS

  Remy Shaw

  Jun 18, 2026
  5.0
  My mom and I got three pairs of glasses. Two of them were sun glasses and one was for reading for me. We worked with Chynna; she was amazing and gave us so so much help like she came outside with us and held the door while we tried on different pairs in the sun, godsend!
• JM

  jenilyn mahani

  May 30, 2026
  1.0
  We came Friday, May 29th for 5:15 and 5:30 eye exams, under Marcel. That side of the store, the 2 front desk staff and the eye dr were great. Very helpful and professional. Then we were sent to the frame side to look for glasses. That’s where it went downhill very fast. My husband had been there for a bit and had dealt with a female worker that got irritated with him for not knowing what the process was as this was our first time here. So she told him to go sit down. I heard her complaining to her 2 male coworkers that she hadn’t eaten all day and was leaving. So another lady eventually comes over to my husband and says can I help you. He tried to explain that he was sitting waiting for the lady because she told him to sit down. So she repeats louder and with attitude so can I help you. He was a little confused because he speaks French first and English second so he was trying to explain again he was doing what the lady said. Mind you this whole time I’m looking around and no one tries to assist me either. The other staff just stayed at the desk sitting down. I tried to explain to her what was happening and she rolled her eyes at me and her attitude was awful. Another lady had been there and looking around and she spoke up and asked if someone could help her as well. We ended up leaving. We have very good insurance thru the county government. We were treated like poor people coming in off the street that they didn’t think could afford so why help. I’ve been wearing glasses and contacts since I was 9 so this isn’t my first time in an eyeglass store and I’ve frequented Bethesda Row since it was built and no business has ever treated us this way. I will never come to this location again.
• DJ

  Dominic Jurosky

  Apr 19, 2026
  5.0
  Great experience, very professional attentive, nice, Thank you Rosanna for helping me with my prada frames 😎
• SM

  Sophia Monferrato

  Apr 17, 2026
  5.0
  Great team & leadership!! I came in for Dr appointment and to get new prescription sunglasses - all around great experience. Dr. Yap was great and Christina, the assistant manager, was super helpful. We had some trouble with the iPads while we were placing my order and we ended up waiting for a bit while it got figured out - no problem for me, I didn’t have any plans afterwards. Christina was so apologetic and fun to be around while we were trying to get this all sorted out. Would definitely come here again. :) thank you!!

Frequently Asked Questions About LensCrafters