LensCrafters

Reviews

• KL

  Kiddy Liggins

  Jul 3, 2026
  5.0
  The whole staff was awesome, especially Tyrone! I came in with a difficult repair BUT he was able to fix it in less than 10 minutes.
• JL

  Joseph Link

  Jun 28, 2026
  5.0
  I walked in and the person there, Ronnie, helped me with what i needed. The people that work there greeted me with smiles and hellos. I really like Lens Crafters very much!
• KH

  Kate Hu

  Jun 28, 2026
  5.0
  I walked in needing a replacement nose bridge pad for my glasses. Manager De Lacy had me in queue immediately. Bhadon took great care of my glasses, very nice and clean and nose pads fit great. Thank you both for the efficient service!
• JW

  Jesus is Watching

  Jun 16, 2026
  1.0
  Very shady business practices. When I asked what type of lenses I was being quoted for and requested details about the lens design, they were reluctant to provide clear answers. After doing my own research, I learned they were quoting generic molded lenses at prices that were two to three times higher than what many optical shops charge for premium digital lenses! The lack of transparency was a major red flag. Customers deserve to know exactly what they are buying, especially when paying premium prices. I recommend shopping around and comparing lens options
• AB

  A B

  Jun 5, 2026
  1.0
  This was one of the most disappointing retail experiences I have had. The manager (a very rude Afroamerican lady!) was unprofessional, misleading, and far from customer-focused. Although she appeared friendly on the surface, the information she provided regarding pricing and insurance coverage was not accurate. After speaking directly with my insurance provider, I learned that the quoted price was approximately $300 higher than what should have been charged. What was even more frustrating was her refusal to apply a promotional discount that another LensCrafters location later applied without any issue. After visiting a different branch, the staff immediately honored the promotion, verified the insurance benefits correctly, and provided a significantly lower price. The difference between the two locations was night and day. The second branch was transparent, honest, and genuinely interested in helping customers get the best value. Unfortunately, this manager’s actions damaged my trust in the store and reflected poorly on the LensCrafters brand. Management should seriously review the customer service and pricing practices at this location. Customers deserve transparency, honesty, and respect.

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