UM Upper Chesapeake Medical Center Bel Air

Reviews

• KL

  Kathleen Lee

  Oct 18, 2024
  1.0
  Nurses overworked and stressed out. My husbands hospital stay was a nightmare!! Doctors were great but my husband's nurse had several high demanding cases and we didn't see her often. Roommate was very noisey with his family and TV My husband couldn't get any rest. Bathroom was dirty. Roommate had diaherra and it was all over toilet and floor. We couldn't get anyone to clean it. The nurses said they had reported it but it never got cleaned. My husband asked to be changed to another room but despite several rooms with empty beds, his request was denied. I asked for my husband and was told there are no beds available and for my husband to "suck it up" or he could be roomates with a alcoholic that was noisy and threw things around. My husband finally decided to discharge himself. Despite warnings from the nurse about his health, he couldn't take the stress and noise anymore from the roommate and his family and the TV. The staff didn't take his IV out before he left and then called my husband all upset after we got home. I had to wheel chair him out of the hospital. I had left to get our car and drove it to the area where the patients are normally discharged. Then I waited and waited. Then my husband called and said that there was evidently no one coming to wheel him out and the nurses wouldn't let him leave on foot. I reparked the car, went back into the lobby, and got a wheelchair and went up to the 2nd floor, seated my husband in the chair and wheeled him out. I noted that the rooms with vacant beds were all still there as we left. Hipa was being violated as we heard everything from the doctors about the roommates diagnosis. The hospital called the police about the IV. The police couldn't have been nicer and the ENT's removed the IV at our house. We did get supplemental oxygen delivered later. We are still waiting on prescriptions that were supposed to have been sent to our pharmacy but were not. I do not recommend this hospital if you have to be admitted. The doctors are great, my husband were seen promptly in ER and we had no problems there. Kudos to my husbands thoracic PA Kevin Dubree. He was great!
• CM

  Courtney Montgomery

  Feb 10, 2020
  1.0
  Staff is very rude , front desk staff is very rude . Under staffed , worst hospital ever
• CD

  C. D.

  Aug 6, 2016
  1.0
  My granddaughter waited 2 1/2 hours to see a doctor in the middle of the night. On top of that she was not given antibiotics for a UTI that was diagnosed 6 hours after she came in. She was told to take a prescription to a pharmacy instead of giving her something for the pain and start the treatment. Terrible doctor and terrible emergency room service.
• KK

  Kelly Kane

  Jun 11, 2014
  2.0
  I delivered my first and only son at Upper Chesapeake. When it was time for me to get my epidural, the anesthesiologist came in and was pacing back and forth like he was looking for something. He then proceeds to tell me that this is his first week there and didn't know where anything was. I dont know about anybody else but if someone is about to put a huge needle into my spine, I don't want to hear that they have only been working a week at that hospital and didn't know where anything was. I should have seen that as a warning because he messed up when trying to insert the needle and had to re-do it. My son was born at 9pm so I knew that change of shift for the nurses would be soon. I loved the nurses that helped me through the delivery but the night shift nurse was awful! The night shift nurse came in to introduce herself at the start of her shift and I told her that I was very unsure of what I was doing. I wanted to breast feed my son so I asked the nurse if she could help me get my son to latch (I was only 18 and this was my first child) and she replied with "oh you will figure it out" and walked out of my room. This had me very upset! Then the nurse decided to come into my room at 2 am to wake me up and move me to a new room. During the transition she put my catheter bag on my bed. I am a certified nursing assistant so I knew that this was a big no-no! The next morning while in my new room the day shift nurse came in to introduce herself and she was very kind. She lifted my gown to see that the night shift nurse never took out my catheter. She didn't even clean me up after the birth. The day shift nurse was very upset by this. My son ended up having to go to the nursery because he had pneumonia. I had to go down there every few hours to breast feed and on one occasion I went down there and saw a male intern with his finger in my sons mouth allowing him to suck on it. This made me very uncomfortable. Also while I started to breast feed, the male intern decided to stand there and stare and my son's father had to step in and tell him to leave. This wasn't the nurses in the nurserys fault directly but you would think that they would have stepped in and told their interns what they should and shouldn't be doing. Last but not least, while my son was being treated for pneumonia the nurses that came in to insert his iv had a hard time finding a vein. She inserted the iv into his arm and thought she had a vein. Soon to find out she was wrong and that she pumped medicine into tissue to where his arm swelled up and turned bright red. She came back and poked his other arm, and both of his feet. She then looks at me after multiple attempts in all four locations, and asks if I want her to try again to which I responded "NO! You need to find another way to administer these medications" She then had the medication put into two shots. Over all I wouldn't say my stay was awful but it definitely could have been better! I am very aware of how busy a nurse can be but thats not an excuse to neglect care or to be rude to a patient!

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