The University of Maryland Upper Chesapeake Medical Center Bel Air

Reviews

• VV

  VoiceWithReaaon

  Sep 26, 2026
  1.0
  During the time my mom has been a patient at Upper Chesapeake, we've experienced consistent issues. There has been a noticeable lack of empathy and accountability from the nursing staff, including supervisors and managers. While I do give credit where it's due, the overall experiences have often been disappointing. I recently spoke up on my mom’s behalf to express our concerns fully, and as a result, I ended up being banned from the facility. I truly wish that the personnel in these roles would align with the oath they took, rather than treating it as just a job. While this isn’t directed at everyone, it most certainly applies to the majority of staff at Upper Chesapeake. I've not had these kinds of experiences at other hospitals, and I believe nurses need to be held accountable for their bedside manner, communication, and professionalism. Overall, it has been an extremely challenging and frustrating experience.
• JH

  Janet Haley

  Sep 20, 2026
  5.0
  They are assessable. I really appreciate when they don't know something, they give me an idea of whom I should talk to. VERY clean and efficient.
• BK

  Brittany Kelley

  Aug 31, 2026
  1.0
  If I could give 0 stars I would. Absolutely the worst hospital I've ever been to. The triage lady was so rude, acted like she didn't want to be there or answer a question, get a new job if you hate your job so much!
• AM

  Ashley Meekins

  Aug 22, 2026
  5.0
  I have no complaints. Honestly one of the best hospitals. My husband had hernia surgery and what should have been a in and out surgery ended up being an over night stay. He had to be taken to the imcu unit. And let me just tell you all the nurses he had were absolutely amazing. If he needed something they were very quick to get it and they kept a close eye on him all night. This was the first time that we’ve ever been to this hospital. And all the nurses took their time to explain everything and not once rushed like other hospitals. I would definitely recommend.
• NS

  Nikki S

  Aug 12, 2026
  1.0
  I could tell you guys about the time that they had admitted my mother and for over a week didn’t notice her contacts were still in her eyes, causing massive damage, but I think I should tell my mother in laws story. She kept having lower side pains and 3 times she would go to Upper Chesapeake, and the first 2 times they told her that it was nothing, that she needed more exercise( she was bedridden with MS at this point in her life), and treated her as if she were drug seeking and sent her home. It turned out on the 3 rd visit that she actually had an abdominal aortic aneurysm that had they not treated her as if she was some “common junkie” because she was in horrible pain and actually did testing on her, they could have found it and treated her in time. Instead her feet turning black black as night and she has a massive heart attack while waiting for more testing done only to end up dying on hospice in the hospital that treated her as if she were common trash. She even got head lice in the hospital while on hospice! Women are notoriously mistreated and unheard by people who work in medicine. A person who lived through so much and did so much had to die in such a horrible and undignified and degrading way because your medical staff refused to listen to a woman in pain! It’s been 5 years and I’m still so angry. How many others have lost their lives due to this hospital’s policies? For the love of God please take your loved ones anywhere else but here!

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