I like this hospital more than most in Baltimore, and definitely more than most of the UMMC locations. My problem is that it's not very wheelchair accessible. In most of the bathrooms I went into, there was a wipe bin that was blocking my access to transfer to the toilet. There was frequently changing tables left down, and very small handicap toilets. Some of the elevators are a very tight squeeze, and the ramp in the main entrance is very steep for a wheelchair user. I like it here, but I wish I could get around it easier. The bathroom thing is a quick change, but I understand that other things can't really be changed.
Medical care is good. Accessibility is not. Which is bizarre for a place meant to heal the sick and disabled.
Hello everyone every time I come this I have to sit in the waiting room for over 5-7 hours and every time I come they take so long to call me back and when you go to the back they make even much longer then you were outside the waiting room no hospital should be like this you should go in and be seen and go back out it’s so annoying and ridiculous
VH
Victoria Hunt
Aug 26, 2026
My dad needed surgery. The people here are amazing and kind. They were empathetic and attentive too. ☀️☺️💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜
DM
Dwayne Moore
Aug 5, 2026
I would like to Thank the PACU Staff Anesthesiologist, the Nursing Staff and the Receptionist for having patience, understanding and compassion by taking time to explain the process that was needed to make my surgery a success and decrease my anxiety. The staff was willing to go above and beyond to make me feel comfortable and made me feel important, especially the PACU staff. Thanks Again!!
JY
Jared Young
Jul 31, 2026
I would not recommend this hospital, even to my worst enemy. From the moment I arrived, the level of care I received was extremely disappointing. I experienced poor treatment, a lack of respect, and significant communication issues throughout my visit.
When I requested to speak with the charge nurse, no one came. My spouse also called the hospital and asked to speak with the charge nurse but was reportedly hung up on. Shortly afterward, the nurse entered my room and mentioned that my spouse had called, which only added to the frustration.
I also contacted Patient Relations regarding my concerns. I was told I had called the wrong number and that someone would return my call. Unfortunately, I never received the promised follow-up.
To make matters worse, the attending physician appeared more focused on the NBA playoffs than addressing my questions and concerns, leaving most of my care to the resident physician. While I appreciate the role residents play in patient care, I expected the attending physician to be engaged and available to discuss my condition.
Overall, I am extremely disappointed with the quality of care, the lack of professionalism, and the failure to follow up on my concerns. I hope the hospital takes patient feedback seriously and works to improve both communication and patient care.