Shock Trauma Outpatient Pavilion

Reviews

• AE

  Anika Edelen

  Sep 1, 2026
  5.0
  There are some places you never imagine needing, and Shock Trauma is one of them. My father arrived here critically ill, and from the moment he came through their doors, our family has experienced a level of care, expertise, compassion, and humanity that I will never forget. This has been one of the most frightening and emotionally exhausting experiences of my life. My dad has faced serious, life-threatening medical issues, complicated procedures, and an uncertain neurological recovery. There have been days filled with hope and days when I have had more questions than answers. Through all of it, the team at Shock Trauma has treated my father like a person, not simply a patient in a bed. The physicians, nurses, respiratory therapists, technicians, support staff, and specialists have been exceptional. I have asked a lot of questions. I have questioned procedures. I have asked about risks, benefits, alternatives, and what happens next. I have even said, “I need time to think about this.” I have never felt punished or dismissed for advocating for my dad. Instead, I have felt heard and respected. That matters tremendously when you are the person making decisions for someone you love. What has touched me just as deeply are the small moments. Nurses talking to my dad even when he could not respond. Staff noticing the music playing in his room. People celebrating with us when he opened his eyes, moved, smiled, or showed even the smallest sign that he was still fighting his way back to us. Those moments may seem small in a hospital, but to a family, they are everything. I also appreciate that the medical team has been willing to be hopeful while still being honest with us. They have not promised us an outcome they cannot guarantee. They have helped me understand that recovery from a serious brain injury can be complicated and unpredictable, while continuing to care for my father aggressively and thoughtfully. Is this experience perfect? No. I don’t think any experience involving critical illness could ever feel perfect. There are difficult conversations, frightening decisions, long days, and moments when communication can feel overwhelming because so many different specialties are involved. But I can say without hesitation that I am profoundly grateful my father was brought to Shock Trauma. When someone you love is fighting for their life, you want them somewhere capable of handling the unimaginable. For my family, that place has been Shock Trauma. Thank you for caring for Pappy. Thank you for allowing me to be his daughter, his advocate, and his voice. And thank you for continuing to treat him with dignity while we navigate what comes next. We still have a journey ahead of us. But I will always be grateful that Shock Trauma has been part of his story. To God be the glory.
• NM

  Naut Matt

  Feb 19, 2026
  5.0
  Three follow-up visits in and I've already got a whole saga to tell. I'm not entirely sure if I've just been lucky or if I'm simply the kind of guy who's impossible to forget (probably because I talk too much and lean hard into the cheesy jokes), but the staff recognizes me the moment I walk through the door. Which, honestly, feels pretty good. The timing of all this couldn't have been more fun. My wife had to leave for a business trip right after my first emergency surgery post-op appointment, because apparently life doesn't believe in easing you in gently. On both visits since, staff members have asked how she's doing. Unprompted. That's not something you expect, and it's not something you forget. Everyone I've dealt with, the folks at check-in, the people taking my vitals, whoever happens to glance at my chart, has been genuinely, actually kind. Not the performed kind. The real kind. I live in Annapolis and can't drive right now, so I've been at the mercy of my insurance company's non-emergency transport, which I can only describe as "adventurous." The staff has never once made me feel like a hassle when I need to reschedule because my ride situation decided to improvise. At my last appointment, my PA had real concerns about how my wound was healing and was seriously weighing readmission. The doctor opted to give antibiotics another shot, but both of them were crystal clear: fever, anything off, call an ambulance. Don't wait, don't overthink it. They're well acquainted with my transportation adventures at this point. The antibiotics seem to be holding up their end of the deal, and knowing they were that invested in keeping me safe meant more than I expected it to. Back again next week. My wife and I have had more hospital experience than either of us would like since moving here, mostly because of her ongoing health issues. This place has been different. Usually getting a straight answer from a medical team feels like a hostage negotiation, but during my ICU stay they kept my wife informed every step of the way. Because of them, I still have my leg. That story deserves its own review, and it'll get one. For now, I'm just really glad to be in hands this good.
• PM

  Paul Marble

  Dec 10, 2023
  5.0
  I truly find it very hard to believe any of the negative comments. Every time I have been there I have been treated in a timely considerate fashion. I've even had people that are working outside of the hospital help me, being extremely friendly and courteous. I only had one bad outcome at their Glen Burnie hospital with a younger nurse who literally made it obvious she wasn't/didn't want to help me
• SM

  Sh'Royal Moore

  Oct 12, 2020
  1.0
  Sitting in the waiting area with my husband who was rushed to Shock Trauma on 10/02/20 after a vehicle accident I couldnt even come into the hospital with him at a follow up appointment on 10/12/20 yet there's a patient who removed his face covering and nobody has said anything to him.

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