LensCrafters

Reviews

• CM

  Chase Moore

  Aug 25, 2026
  5.0
  staff at this location are very friendly <3
• GJ

  gordy jews “cadillac” gordon Cadillac jews

  Aug 23, 2026
  5.0
  Thank you Shantell for your awesome help and patience at lens crafters…
• NR

  Natasha Rutzebeck

  Aug 19, 2026
  1.0
  Brought my daughter in to get a contact lens prescription/box of contacts and somehow we walked out with glasses that were $300 extra dollars for all the lens treatments in addition to the $200 frames and no contact lens prescription nor contact lens order. Now, as I try to get a copy of her prescription so that I can actually get contacts for her, they refuse to give me this information. First, the local store where we had our appointment, has literally hung up on me 7 times when I've called over the last few weeks to find out why our contacts were never ordered and to get them ordered. Then, when I finally did get someone on the phone he was uninterested in helping... said he could only fax that info. Then he suddenly said he could only fax or mail the prescription, so I asked to have it mailed and he asked for my daughter's name and then said he'd call me back, without asking for my phone number or taking down my mailing address. He was clearly trying to get off the phone and I feel very sure I won't get a call back. Getting online to chat with a "human" from LensCrafters was no better. "Alexia" said she can't help me and disconnected the chat before I could respond. They reference a federal guideline not allowing them to give me this information, but if this is true, how are they going to charge me $100 for a contact lens exam and not give me the results at the time of the exam? How am I supposed to care for my child and make sure she can see without having her prescription? They should warn people that once you subject yourself to one of their exams, that information is no longer yours and will be barricaded from you in the future.
• AW

  August Wallace

  Aug 7, 2026
  5.0
  Listen yall! Shantell, was suuuuch a blessing for me. So boom, what had happened was, not even 12 hrs after picking up my glasses they broke(one of my kiddos stepped on it LAAAWWWD). I came by the very next day and saw Ms. Shantell. She remembered me from before and I told her what happened. She legit went above and beyond and called a few stores to see if they had the frames I needed in order to process my replacement claim(get the accidental insurance yall). After calling around she let me know that aint nooooobody had em. INSTEAD of giving up she went to double check with homeboy in the back lab to see if my lenses can fit a very similar pair of glasses. AND GUESS WHAT?! They doooooo. Ayyyeee. So a brother can FINALLY SEEEEE. So basically what yall should take away from this review is that Shantell is the bees knees and actually does her job quite well. Thank you Ma’am.
• MZ

  M Z

  Jul 15, 2026
  5.0
  I’ve been here twice to pick up deliveries and both times the staff has been fantastic. Everyone was super helpful and when there was an issue with my order, not their fault, they walked me through every which way to get it solved. Whenever I return to the second time to pick up the correct order once again everyone on staff was awesome. I highly recommend shopping here in person for all of your eyeglass and sunglasses needs. Shout out to. Shantel, Lillian, Juan, and Kenan who were super helpful and remembered me when I came in the second time.

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