FutureCare NorthPoint has been serving the residents of Eastern Baltimore County and Baltimore city with distinction since 2007. NorthPoint is part of the VitalStrong Rehabilitation program utilizing highly trained professionals including physical therapists, occupational therapists and speech language pathologists offering rehabilitation up to 7 days a week. Northpoint also has the HeartStrong Cardiac Rehabilitation program and offers dialysis on-site with Renalis Kidney Services. Should a resident require long-term skilled nursing / nursing home care, it is available on-site.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.