Best Fitness Woburn

Reviews

• NC

  nadia carbone

  5 days ago
  5.0
  Colin the trainer is very knowledgeable, professional, friendly, and committed. He makes you feel very welcomed and comfortable, while also pushing you to achieve your goals. He takes the time to get to know you and customizes your workouts to your specific goals. If you are looking for a trainer i would recommend Colin at the woburn location!!!
• SS

  Sam

  Jun 28, 2026
  1.0
  I wish I can put minus stars for the way Mr Joshua called himself general manager, not mentioning the front desk and customer service but writing about Joshua called himself general manager the way he approaches my wife and I when we requested and pointing about some cleaning and the respond we got is nothing but rudeness and ignorance
• CW

  Chris Welch

  Jun 26, 2026
  5.0
  Great gym! Friendly staff who are always willing to help. Always welcomed in to the gym with a hello and have a good day as I leave. Gym is clean and consistently see staff cleaning locker rooms, machines, cardio machines and workout floor. A lot of different machines and free weights to use. Love that they offer multi types of bfitt classes along with yoga classes. Always have a great experience while at this gym! Highly recommend!
• LH

  Lubna Halaseh

  Jun 15, 2026
  1.0
  Very disappointing experience. I needed to cancel my membership because I was recovering from brain surgery and was medically unable to use the gym. I provided medical documentation from my doctor, and the gym was fully aware of my situation. However, they refused to help because the doctor’s note did not specifically state that I would be unable to exercise for six months. I even offered to pay the $100 cancellation fee just to end the membership, but they repeatedly told me I needed to bring a different letter stating six months. I called multiple times seeking assistance, but no one was willing to help or provide a reasonable solution. After we paid everything they requested, the manager still refused to provide paperwork or a receipt. Instead of treating us with respect and understanding during a serious medical situation, he was rude, unprofessional, and difficult to communicate with. The situation escalated unnecessarily, and the police ended up being called. A good manager should know how to communicate with customers professionally and handle issues calmly. This was one of the worst customer service experiences I have ever had, especially considering the medical circumstances involved.
• GH

  Ghazal Haddadin

  Jun 15, 2026
  1.0
  Worst gym experience I’ve ever had. I would give 0 stars if I could. I froze my membership when I left for college and called multiple times throughout the year to extend the freeze while I was away. Every time I was told it was taken care of. Then I was charged for May anyway because they only froze it through April despite me specifically telling them otherwise. When I called to fix THEIR mistake, I got nothing but excuses and the runaround. The gym kept telling me to contact the billing center, and the billing center was nothing more than an AI system that couldn’t answer basic questions. Then I’d call the gym back and nobody knew what was going on or was willing to help. What makes this even worse is that I needed the freeze because I was away at school and dealing with a back procedure. When I explained that and decided to cancel my membership, the staff showed absolutely no compassion or professionalism. My mom literally had to go into the gym herself just to get my membership canceled, and I was still charged a $100 cancellation fee. They have no problem taking your money, but when they make an error, suddenly nobody takes responsibility. After reading other reviews and hearing similar stories from other members, it’s clear I’m not the only one who’s had problems with billing and cancellations. The gym may be clean, but the customer service is some of the worst I’ve ever experienced. Save yourself the headache and go somewhere else.

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