If your urgent condition can’t wait for a regular primary care appointment with your Baystate Health Primary Care Provider (PCP), Convenient Care offers same day, walk in care with extended hours to fit your schedule. As part of Baystate Health, our Convenient Care locations use the same electronic records database, coordinating care with your Baystate Health PCP.
Patients may walk in for urgent care services during operating hours. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, please do not visit Convenient Care before talking to your provider, as additional testing may be needed prior to an in-person appointment. Instead, call Convenient Care for medical guidance.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.