Club Pilates

Reviews

• NN

  Nina Nikolic

  Jun 16, 2026
  1.0
  I am writing to formally express my disappointment regarding the ongoing issues my daughter and I have experienced with our memberships at Club Pilates. What began as an exciting opportunity for us to prioritize our physical and mental well-being together has unfortunately turned into an extremely stressful and frustrating experience. From the very beginning, there were significant issues with my daughter’s membership enrollment. During the sign-up process, she was incorrectly charged, resulting in a billing error that required a refund. While waiting for the refund to be processed, she was unable to access her account properly, had no available class credits, and was unable to book any classes for nearly an entire month. This was particularly upsetting because joining Club Pilates was a commitment we intentionally made together as part of supporting our health and her mental wellness. Instead of providing a positive and encouraging experience, the administrative errors created unnecessary stress and prevented her from participating altogether. Despite these early challenges, I chose to continue with my membership because I had already committed financially to an unlimited plan. For the past three months, I attended classes regularly—often daily—and genuinely enjoyed many aspects of the workout experience. However, the issues continued. The most disappointing experience occurred around my birthday when I purchased individual classes for friends so we could celebrate together. Unfortunately, there was a scheduling miscommunication regarding the reserved spots despite my providing clear and detailed instructions via text message. I have documentation showing the conversations and confirming the expectations that had been communicated. As a result, the class was interrupted, creating an embarrassing and uncomfortable situation in front of my guests during what was meant to be a special occasion. Throughout these ongoing concerns, I communicated directly with Sarah, who I understand is the General Manager of the location. While she is always welcoming and friendly in person, my experience with the handling of these issues has been disappointing. The concerns raised were not addressed with the level of urgency, professionalism, or accountability that I would expect from a wellness-focused business. In many instances, it felt as though the issues were acknowledged but never fully resolved. Over time, the repeated billing concerns, scheduling errors, lack of follow-through, and overall lack of resolution led me to make the decision to cancel both my membership and my daughter’s membership. I submitted my cancellation request via email and also communicated my intent to cancel verbally. Despite these efforts, I continued to receive charges and was ultimately forced to contact my bank, cancel my payment card, and request a replacement to prevent additional unauthorized charges. To make matters worse, I am now receiving frequent calls and text messages stating that my account will be sent to collections. It is extremely concerning that despite my documented cancellation requests and repeated attempts to resolve this matter directly, I am now being threatened with collections over a fitness membership. I have also attempted multiple times to escalate my concerns beyond the local studio management. Unfortunately, I have repeatedly been told that each location operates independently and that I must work directly with the studio. However, whenever I request to speak with someone above the General Manager level, no one appears to be available or willing to assist. This lack of transparency and absence of a clear escalation process leaves customers feeling trapped in a system where there is little accountability and no meaningful avenue for resolution. I would like to specifically recognize Alexandra and Brenda, who have consistently been exceptional instructors. Their classes were engaging, professional, and motivating, and I often made a point to book sessions specifically with them. They are a true asset to your organization.
• JF

  J Francis

  Jan 20, 2025
  3.0
  I just started with their level 1. Agree the booking policy is laughable but overall I am able to get classes. HOWEVER, this is not the place to go for a beginner no matter how much you see the phrase “all levels.” If some instructors are trying to kill you while others are meh about teaching and can hardly be bothered to show you the moves they’re telling you to do, neither is an intro level. So now you see how a poor booking system becomes a problem. If I knew an instructor was great, who knows if I’d be able to get into the class. Will I enjoy any of these classes? We’ll see. I was lulled into a false sense of security with my intro and now stuck with whatever might be available. At the very least my stiff back always feels stretched out afterwards so there is some value to it. Clearly the (expensive) unlimited membership is the way to go if you know what you need, but I just want to work on a reformer by myself at this point. Actually, it’s strange they don’t offer an open gym session.
• DC

  Destiny Cuevas

  Nov 14, 2022
  5.0
  Took my intro class two days ago and today had my first actual class. I loved it, Bernadette made sure to correct my form when needed and helped me out with setting things up. Will definitely be dropping in again.
• DA

  Dina Aouani

  Apr 18, 2022
  1.0
  Cancelled the membership over phone. They told me I was “all set”. Months later, I realized I was still being charged a monthly fee. When I tried to dispute they wouldn’t refund me even though I hadn’t used membership since cancellation. I took the issue to my bank, and Club Pilates sent a debt collector after me.
• MD

  Marisa Dickman

  Aug 20, 2021
  5.0
  I love this studio. It is always clean and well organized. Management is great and every single instructor is absolutely marvelous. If you don’t buy the unlimited package you’re doing something wrong. Great studio! Highly recommend.

Frequently Asked Questions About Club Pilates