Our department is one of the largest and most experienced pediatric plastic and oral surgery centers anywhere in the world with 10 dedicated subspecialty programs. Every year, we see more than 17,000 children ranging in age, living with both congenital and acquired conditions, from across Massachusetts and New England as well as many different points across the globe.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.