New England Orthopedic Surgeons (NEOS) has served the greater western Massachusetts region for over 30 years, providing treatment for all musculoskeletal conditions from sports medicine to arthroscopic surgery, repair or replacement of the shoulder, elbow, hand, wrist, foot, ankle, hip, knee, and spine, orthotics, physical therapy, and workers’ compensation. NEOS employs 18 physicians who hail from the finest institutions in the country and whose advanced specialty training in their respective disciplines provides evaluation and treatment with the most up-to-date techniques and information. With a comprehensive care approach and state-of-the-art-facilities, NEOS is dedicated to each patient receiving the best possible outcome.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.