Berkshire Health Systems' new North Adams Regional Hospital is an 18-bed community-based hospital serving the rural region of Northern Berkshire County, Massachusetts and neighboring communities in New York and Vermont. It offers 24/7 emergency services, medical/surgical inpatient care, and a variety of outpatient hospital services including imaging and laboratory services.
The campus is also home to a number of provider based specialty clinics of Berkshire Medical Center (BMC), a rural health clinic of Fairview Hospital, and Berkshire Community Pharmacy of North Adams, a retail pharmacy of BMC that is open to the public.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.