Apotheco Pharmacy Newton

Reviews

• SS

  savi

  Jul 20, 2026
  1.0
  Do yourself a favor and not order anything from this pharmacy. The pharmacist here was so rude and she abused me on the phone and said things that were not true when i called them the first time for this medication
• TM

  Ted Marnell

  Jul 9, 2026
  1.0
  Incompetence in their service. Trying to communicate with the delivery service is worse. Pay the extra ans stick with CVS
• EL

  Emily Leonard

  Jan 28, 2026
  2.0
  Update: Tracy from Apotheco Pharmacy contacted me directly to resolve the issue. She was kind and professional and explained that newer staff may not yet be fully trained to handle situations like this with appropriate care and concern. I appreciate her effort to address the situation. (2 star) 1 star: The staff at Apotheco Pharmacy were consistently rude, dismissive, and unprofessional. I attempted to fill a prescription from my dermatologist through Apotheco only because my physician specifically recommended them for medications not covered by insurance. That decision turned out to be a mistake. My prescription was lost or stolen in transit and never delivered. After waiting a week for it to show up, I contacted USPS, who informed me that Apotheco Pharmacy—not the patient—is required to file the missing package claim, as they are the sender and hold the necessary shipping and insurance information. When I contacted the pharmacy to relay this, I was spoken to as though I were an inconvenience for expecting basic accountability. At no point did staff take responsibility for the missing prescription or propose a reasonable solution. Instead, the burden was placed entirely on me, despite the fact that I never received the medication. This is unacceptable. A competent and customer-focused pharmacy would have immediately initiated a replacement or refill while resolving the shipping issue internally. The lack of professionalism, empathy, and ownership displayed by Apotheco Pharmacy is deeply concerning. I would not recommend this pharmacy to anyone, particularly patients relying on timely access to essential medications.
• LS

  Laurel S

  Apr 17, 2023
  5.0
  Very happy with this pharmacy. Our local pharmacy couldn’t fill our script, so it was referred to Newton. They filled and we received it in the mail the following day! Excellent service and customer service!!

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