Hathaway Manor Extended Care Facility is a non-profit organization that has been caring for people in the New Bedford area since 1989. Conveniently located in a quiet residential neighborhood just three miles from St. Luke’s Hospital, Hathaway Manor provides top quality, personalized short-term rehabilitation, long-term skilled nursing care, and respite care all in a warm, homelike setting. Hathaway Manor Extended Care Facility is accredited by the Joint Commission, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes. Hathaway Manor is operated by Integritus Healthcare, a leader among nonprofit, post-acute care organizations in Massachusetts.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.