Beth Israel Deaconess Hospital?eedham (BID Needham), a part of Beth Israel Lahey Health, is a licensed 58-bed acute care community hospital. BID Needham is home to a new Outpatient Clinical Center, Surgical Pavilion, the Lank Cancer Center, and BreastCare Center; additionally, the hospital has complete diagnostic facilities, a full-service Emergency Department, the Derenzo Inpatient Care Unit and Intensive Care Unit. The hospital has been recognized by several organizations for quality and safety, including five-out-of-five stars from the federal Centers for Medicare and Medicaid Services (CMS) and the 2019 American Heart Association/American Stroke Association? Get With The Guidelines Stroke Gold Quality Achievement Award.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.