LensCrafters

Reviews

• AA

  Anderson Pinto (Andy)

  6 days ago
  2.0
  I had a very disappointing experience at LensCrafters in Medford, MA, while shopping for new frames for my prescription glasses. After choosing a frame I liked, I was told by one sales associate that it would not work with my progressive prescription. Another sales associate, who was standing nearby, intervened and assured me that it was possible, so I proceeded with the purchase based on her advice. A few days later, when I went to pick up my glasses, I discovered that they were not the frames I had originally selected. To make matters worse, I found out that I had been charged for a more expensive pair of frames than the ones I had chosen. The store eventually had to reimburse me for the difference. This experience raises serious concerns about the staff’s product knowledge, the accuracy of the information provided to customers, and the transparency of the sales process. Customers rely on sales associates to provide accurate advice, especially when it comes to prescription eyewear, which is both a medical necessity and a significant investment. Being given conflicting information, receiving the wrong frames, and being overcharged has completely undermined my confidence in this store. What should have been a straightforward purchase turned into a frustrating experience that left me questioning the professionalism and honesty of the business. I expected better from LensCrafters. Unfortunately, this experience has damaged my trust not only in this particular store but also in the LensCrafters brand as a whole. I hope management takes these concerns seriously and improves staff training, order accuracy, and pricing transparency so that other customers do not have to go through the same experience.
• AF

  Alyssa Fedorchak

  Oct 2, 2026
  5.0
  This was my first time in a LensCrafters. Steph greeted me right away and after listening to what I needed and was looking for, directed me to the frames which would be best suited to me. I was able to browse for a few moments on my own, and once I had narrowed down my decision to a few frames, she helped me make the final decision. She then explained my different options in lenses, again making sure to take into consideration what I needed my glasses for. Steph also made sure to look into ways to save me money, from insurance to the store sale going on to my AAA membership. Jackie took some magical measurements, and I was told my glasses should come in in about 7 - 10 days. I got a text 7 days later that my glasses were ready. I was again greeted so nicely and as soon as I walked in. I didn't catch the name of the person who checked the final fit, but they were great. They took a bit of extra time making sure that the different viewpoints in the lenses worked for me, since I had ordered progressives. I absolutely love my new glasses, and am very pleased with the service I received and the price I paid.
• SJ

  shailja jakhar

  Sep 27, 2026
  5.0
  We went in to get prescription glasses. We had called before to check if the store covered our insurance. The staff gave us all the information needed and when we went to the store they helped us with everything that we needed. The staff is super knowledgeable and friendly. They help you without wasting time. I would highly recommend this store.
• ZZ

  Zhanar Zhumatayeva

  Sep 26, 2026
  5.0
  I love this LensCrafters location! The staff is always polite, friendly, and helpful. I’ve had a great experience every time. Highly recommend!
• CH

  Chelsea Hoyt

  Sep 23, 2026
  5.0
  Needed a prescription in a rushed manner. LensCrafters took me in same day and was professional and fantastic the whole journey. I couldn’t recommend this place more!

Frequently Asked Questions About LensCrafters