Pearle Vision

Reviews

• SV

  Susan Ventura

  Apr 25, 2022
  5.0
  I interacted with several staff members in the process of filling my prescription here and everyone was kind, courteous, and helpful. Will definitely go back when I need glasses again!
• DD

  douglas dunwoody

  Jun 21, 2021
  2.0
  Pearl vision review: I had a very interesting experience today at Pearle Vision of Mansfield in speaking with the owner John. I had a pair of prescription glasses that I had dropped and scratched the lenses. I called Pearle Vision because they were the business in which I had purchased the lenses from approximately 8 to 10 months ago. They had filled my prescription and placed lenses into a pair of frames that I already owned. When I called at first. I spoke with a very nice employee that said that she would call the lab and see what she could do about replacing my lenses. When she called back I was very pleased to find out that it would only cost me $99 to have both lenses replaced under a warranty that I never purchased. Needless to say I was pleased and paid the $99 over the phone. After about a week and a half the lenses came in. During this time I had purchased a new frame to have the new lenses put into. When I return to Pearle Vision to have the new lenses put into my new frames I was told that they would not do it. They told me that since the lenses were purchased under a warranty that they could only put the new lenses in the old frames. To me, that didn’t make sense. What difference would it make on what frames you put the new lenses in, as long as the lab got the original lens that was damaged. John and I went back-and-forth on this issue for approximately 20 minutes where I felt he gave me no real reason or explanation as to why he couldn’t just pop out the old lens and send them back to the lab and pop in the new lances in my new frame. He went on to say that if he had damaged the frame while changing the lenses he didn’t want to be liable for anything that might have been broken. But he was willing to put new lenses into a frame that is 8 to 10 years old but not on a brand new frame. It really was a bunch of mumbo-jumbo that really didn’t make any sense. So as to not feel pressured into the shenanigans. I asked for my money back and told them to send the lenses back to the lab I didn’t want them. As a customer I feel that I have the right to decide what frames I want lenses that I paid for to be placed into and if he couldn’t do that I would live with a scratch until my next eye exam. Then have lenses put into the frame of my choice. I was refunded. Just curious has this happened to anyone else? Because John, stated that no one in his 30 year of being an employee at Pearle vision no one has ever asked this to be done. Lol
• EL

  Emily Larson

  Aug 26, 2014
  1.0
  I bought a pair of glasses in January that were upwards of $500 and when I asked to exchange the frame because it wasn't fitting my face right, the woman I spoke with was quite rude and short with me. She refused to accommodate my request and was frankly very bitchy. I wouldn't recommend using this Pearle Vision.

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