Smileland Malden

Reviews

• TM

  tracie medairos

  6 days ago
  5.0
  I really love the dentist and hygienist team! They are amazing, always professional, and wonderful with my son. I truly appreciate the care they provide. My only negative feedback would be regarding the front desk staff. I understand that some of them may be young and that these may be their first jobs, but I do think there is an opportunity for some coaching on professionalism and customer service. When checking in, the staff are often slouched so far down in their chairs that they’re practically under the desk. They speak so quietly that I can barely hear them, and there is very little effort to be welcoming or friendly. It’s usually just a clipboard handed over with paperwork to complete, without much interaction. I’ve also noticed a similar lack of professionalism during phone calls to confirm appointments. During our most recent visit, I was scheduling my son’s next appointments based on the dentist’s recommendations. One employee was watching a show on her phone the entire time, while the employee assisting me was slouched down in his chair, seemed distracted, and asked me the same question three separate times. I don’t expect anyone to be overly enthusiastic, but basic professionalism, attentiveness, and friendly communication go a long way, especially in a healthcare setting. These are also valuable skills for younger employees to develop early in their careers, and I think some guidance and coaching would benefit them in the long run. I share this feedback because I genuinely like this practice and think the clinical team is fantastic. I would just love to see the front desk experience reflect the same level of professionalism and care that the dentists and hygienists consistently provide.
• CM

  Carla Medairos

  Oct 5, 2026
  1.0
  Horrible experience! Experience from 10-2-26. The dental assistant/Nurses Horrible. The Dentist her self was amazing! So my son had a tooth ache and part broken tooth! He was is really bad pain. Well the Dentist wanted to take care of the tooth and fill it and whatever. The dental assistant didn't want to stay late to help. Mind you my sons Appointment was at 3:30pm and he didn't get in the seat til 4pm. So by 4:30 they sent him out of the office. With nothing done to his mouth and still pain. And said come back Monday! Also to top it off it the nurse kept saying that they closed at 4pm BUT according to their Website it's 5pm on Friday and every day!!!🤬😡🤬😡🤬😡. So don't go to this place. Side note got my son's tooth taken care of on Saturday after a long Friday night. He I better now NO thanks to SmileLand
• AE

  Ashlee Esquilin

  Sep 25, 2026
  5.0
  10/10 .. my daughter has a fear of doctors and this office did the absolute best of making her comfortable, the dentist and her assistants were amazing! Thank you guys 💙
• KK

  Krista

  Sep 5, 2026
  1.0
  Warning regarding billing and insurance practices. This office has not returned my phone calls regarding my child’s account, yet they continue to send me bills demanding full payment. I contacted my insurance company, who confirmed they cannot pay the claim strictly because Smileland is missing basic administrative data (Insurance Code X422). As an in-network provider, they are contractually obligated to fix their administrative errors rather than passing the bill onto the patient. Be very careful with your insurance claims here, as the lack of communication from their billing department can leave you stuck with unexpected bills.
• SR

  Stephanie Rivera

  Aug 31, 2026
  1.0
  I’ve had an overall disappointing experience with Smileland in Malden, particularly with Rosemary in the orthodontic department. Unfortunately, her behavior has come across as rude, unprofessional, and lacking the level of patience and communication I would expect from someone working with children. The way she speaks to children can be uncomfortable and does not create a welcoming or positive environment. Working in pediatrics requires patience, kindness, and the ability to communicate with children appropriately, and I feel that this is an area where Rosemary could significantly improve. It’s unfortunate because interactions like these can reflect poorly on the entire practice and give Smileland a bad reputation. I hope management takes this feedback seriously and addresses the way patients and children are treated in the orthodontic department.