LensCrafters

Reviews

• SC

  Sonja Cherry

  Aug 13, 2026
  5.0
  Easy
• KL

  Kristina Lech

  Aug 9, 2026
  5.0
  The gentleman that helped me was very knowledgeable and helpful
• SC

  Samantha Cross

  Jul 25, 2026
  5.0
  Helped fixed my glasses and cleaned and tightened them, fast and friendly
• LH

  Laura Huber

  Jul 19, 2026
  5.0
  Very helpful, friendly, and efficient!
• FD

  Fatma D.

  Jul 16, 2026
  1.0
  I scheduled appointments for myself and my two sons because I wanted to take care of everything in one visit. We had previously been seen at the Enfield LensCrafters without any issues, so I expected a similar experience at the Holyoke location. The day before our appointments, my 12-year-old son’s appointment was canceled because the doctor said they do not examine children his age. This was very disappointing, especially since his age was provided when the appointment was made, and we had never encountered this issue at the Enfield location. I still came in for my own appointment because I was experiencing eye redness and what I believed was an allergy that I wanted checked. Instead of examining me, I was told they could not access records from my previous eye exam at another office, so my appointment was also canceled. I don’t understand why missing records meant I couldn’t be examined, especially when I had an active eye concern. That was not something I could control, and no one tried to offer an alternative or solution. My older son’s exam was completed successfully, so we stayed to shop for his glasses. We found frames we liked and waited for assistance for about 30 minutes. During that time, no one acknowledged us, offered help, or even let us know they would be with us shortly. We eventually left without purchasing anything. What disappointed me most was not that problems came up those can happen anywhere. It was the lack of communication, empathy, and customer care. Throughout the visit, I felt as though the problems were somehow my fault rather than something the staff wanted to help resolve. I left feeling unwelcome and disappointed. I know LensCrafters can provide excellent service because we had a wonderful experience at the Enfield location. Unfortunately, our experience at the Holyoke location was completely different.

Frequently Asked Questions About LensCrafters