Club Pilates

Reviews

• LD

  Laura DaSilva

  6 days ago
  1.0
  Very disappointing experience with communication and reliability. I booked an 8:00 AM intro class, completed the waiver, and confirmed via text the day before. When my group and other clients arrived 10 minutes early, the studio was completely locked with no staff on site. We waited outside for over 30 minutes before having to call a different Club Pilates location to find out what was happening. Only then did we learn the class had been canceled due to the instructor being sick. While emergencies happen, not sending any text or email to notify clients is unacceptable, especially when people rearranged work schedules and drove in from out of town. Very frustrating lack of communication.
• EM

  Erin Margaret

  Oct 24, 2025
  5.0
  CP hingham has been my happy place for the past 6 months. All instructors are so inclusive and empowering, and Haleigh the manager is the best. She remembered my name since the first day I showed up for a free intro class! Highly recommend
• AT

  Andrea Devika Tsoumas

  May 23, 2025
  1.0
  I will say that my body felt really good after each session. That being said , trying to get into a class with a good teacher was near impossible. Every good time offered on the app with any semi- good teacher was always waitlisted. The only membership that allows you to book out far enough is the top tier "unlimited" for around $300 month. So i signed up for that one and STILL the waitlist was insane. There are only a few good teachers and when i was FINALLY able to speak with the owner and told her of my concerns with the waitlist, the quality of the classes, and the lag in response time from management. She refunded my last month and banned me from the club. Good Luck !
• SL

  Sammy Le

  Mar 6, 2025
  1.0
  I have been attending this Club Pilates location five days a week since the day it opened. Recently, I booked a Level 2 class for 7:00 AM. I was ready to leave my house at 6:30 AM when, at 6:25 AM, I received a text stating that I needed prior approval to join the class. This was the first time I had heard of this requirement—why wasn’t I informed sooner? The last-minute notice made it impossible for me to attend, which was extremely frustrating and inconvenient. While I understand the need for structured booking policies, I have found the system to be very rigid. The membership is quite expensive but lacks flexibility. I pay $229 per month, yet I often incur additional fees. Booking a last-minute class is nearly impossible, and canceling within 12 hours results in a $10 fee, while a no-show incurs a $15 charge. When I decided to cancel my membership, I was required to pay for an additional month. Later, when I reached out to rejoin, I was told that the new rate would be $259 per month instead of my previous $229. As a loyal member since the studio first opened, I kindly requested to keep my original rate but was denied. The lack of flexibility and customer service was disappointing—it felt as though my long-term commitment to the studio was not valued at all. The new manager or whoever run this place was not nice at all . They’ve just don’t care . I truly enjoy Pilates and the benefits it provides, but I wish the policies were more accommodating, especially for dedicated members. Unfortunately, the experience at this location has been frustrating and discouraging.

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