Collins Surgical

Reviews

• TH

  Taylor Hook

  Jun 2, 2026
  1.0
  I would leave 0 stars if I could, Provided by insurance my 11 month old child has formula delivered on the first tuesday of every month. This morning (the first tuesday of June) I received a text on the normal day of delivery that I would receive the formula in 1-5 days from a third party delivery company. I called Collins Surgical the first time at 11am and requested more information as I do not have any more formula, they stated it’ll be there at “some point” in the 5 days, I explained that was an unacceptable answer without any prior notice to give me a chance to prepare ahead of time. She transferred me to another person who did not answer and the call disconnected. I called back for a second time and was placed on. hold immediately then the phone was picked up and I was told by Mindi that no one was available to help me and they’d call back. I called back for the third time three hours later stating no one has called back which they transferred me to a male manager who stated there was nothing he could do about it mass health has a problem with them for not getting signatures so it’s out of his hands he said he would transfer me to someone and hung up. I called back for a fourth time and spoke to another manager who stated I could drive there as long as I got there before they closed which was not possible. I explained the lack of communication is a problem and he stated they did not tell anyone because they did not want to alert their private drivers that they were laid off, I said this is ridiculous my child had to suffer so that they didn’t find out they were going to be out of jobs and I asked what if it was oxygen I got delivered would they say you’ll be able to breathe again in 1-5 days and he laughed and said well yup that’s the answer. This company is unprofessional and has lack of HUMAN basic needs of their customers for their own financial gain.
• AH

  Alfred Hall

  May 28, 2026
  5.0
  I have gone to them a number of times and the customer service has always been exceptional.
• CL

  Catherine Larkin

  Mar 4, 2026
  5.0
  Came in 10 mins before closing and the ladies in the office rushed my insurance approval through and were able to get my daughter the $175 ankle brace she needed covered by my insurance and in our hands, or should I say, on her foot, the same day!! Excellent service
• GI

  Giovanni Ivy

  Jul 2, 2021
  1.0
  Unprofessional

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