LensCrafters

Reviews

• DT

  Danielle Thompson

  May 4, 2026
  5.0
  I had a great experience at this LensCrafters and would definitely recommend it to family and friends. I came in about an hour before closing with my prescription in-hand and explained I needed a new pair of glasses plus a backup pair. The woman who helped me with very kind, knowledgeable and attentive, and helped me pick a pair of frames that met all my criteria. Within about 45 minutes, I had selected and paid for both pairs of new glasses, so this was a very smooth, efficient process! I love that I was able to get all my needs met in one pair-progressive lenses with blue light reflection coverage for the computer, light refraction for driving, and transition lenses as well. You also accepted by FEP BCBS vision insurance through Davis Vision which covered almost the entire cost of my first pair, and I appreciated the in-store discount of 50% off my second pair. I have nothing but good things to say about my experience.
• CS

  Carol Sargent

  Apr 24, 2026
  5.0
  Everyone was so friendly and helpful and gave me honest feedback and suggested appropriate frames for my prescription.
• CH

  Chad Hart

  Apr 21, 2026
  5.0
  I was pleasantly surprised by their selection, a great mix of timeless and fashion-forward options. I found two pieces right away and that quickly grew to eight. What really stood out was the customer service. The team was friendly, not pushy, and struck the perfect balance between being attentive and giving you space. Even though it was busy, the atmosphere felt calm and welcoming. As someone in sales, I’m particular about service, and I was impressed. The team was collaborative and never sharky. Ada worked closely with her coworkers, which made the experience feel thoughtful and seamless. I also appreciated seeing (what I assume was) her manager recognize her with a “good job” at checkout, it says a lot about the culture. Ada was fantastic! Very knowledgeable, helpful, and easy to work with. I’ll definitely be back to work with her again.
• CD

  Carol Dyer

  Apr 10, 2026
  5.0
  The lens had come out of my husband's glasses and I couldn't get it back in. We walked in to the the Dedham LensCrafters today and Kalin immediately came to the rescue. She found a screw that fit, also noticed that the frame arm was bent, and was able to fix that too. Well done, and thank you very much!
• VS

  Viraj Siriwardena

  Apr 3, 2026
  5.0
  Ada was great. She knows her stuff and gives a good service to meet your expectations.

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