Emerson Practice Associates (EPA) is Emerson Health System’s employed medical group consisting of twenty-three practices across the surrounding Concord area. Along with the various specialties within EPA, clinical affiliations with Massachusetts General Hospital and Brigham and Women’s Hospital provide streamlined access to world-class care, whether their physicians come to Emerson, or Emerson helps patients receive services there. Emerson Practice Associates meets patients where they are, and is dedicated to providing outstanding patient experiences and quality outcomes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.