Club Pilates

Reviews

• JR

  Juliana Russo

  May 30, 2026
  1.0
  Terrible customer service, arrived 7 min later for the trial on a rainy day, they said we will need to reschedule, no flexibility no understanding, rude staff. NEVER AGAIN
• MM

  Mary

  May 28, 2026
  3.0
  I really like the concept of Club Pilates and some of the instructors are excellent, but the reservation system has been extremely frustrating and disappointing. The biggest issue is how the class credits work. If your membership renews on a certain day of the month, that’s when your class credits are released. The problem is that by the time you receive your credits, most of the classes are already full. In many cases, it’s almost impossible to book classes during the first week or even the first two weeks after renewal. This becomes even harder if you are a beginner, need specific class levels, or can only attend at certain times like afternoons. I constantly struggle to find classes that fit my schedule, and sometimes I can’t even use all the credits I paid for within the month. It creates long gaps between classes, which is not good for consistency or progress. The waitlist system is also stressful because if you get added after the cancellation window, you may still get charged without having enough flexibility to cancel. Another frustrating issue is instructor consistency. Some instructors are fantastic and very engaging, while others are extremely difficult to follow or hard to hear during class. There are also situations where classes show “TBD” for the instructor or the instructor changes after booking, which makes it difficult to know what experience you’re signing up for. The manager who introduced me to the studio was wonderful, and there are definitely instructors whose classes I love, but their classes are nearly impossible to book because they fill immediately. Overall, I enjoy Pilates itself and think the workouts are beneficial, but the current booking and credit system makes the experience unnecessarily stressful. I wish members could reserve classes further in advance or have a fairer system that allows people to consistently attend the classes they’re paying for.
• VG

  Vannesa Gomez

  Mar 26, 2026
  3.0
  Decided taking up some pilates for a change , this would be my 3rd time & had booked a 6am with instructor Lacy who fair to say wasn't as pleasant as the past two instructors. She was very curt and at times would get frustrated making one feel uneasy made me think why half the class didn't show up!! Still would like to give pilates a try I just wouldnt recommend booking with her specifically. Hopefully next visit would feel more positive and welcoming. All about giving things a sec chance.
• KV

  Katherine V

  Mar 18, 2026
  5.0
  The Ladies here are super helpful and understanding!! I highly recommend Pilates and this location to anyone trying to start their journey due to my schedule I only have tried Shania and Michelle and I LOVE them 😍
• CC

  Courtney Cappuccino

  Dec 30, 2025
  5.0
  Life changing. An amazing experience and workout. Lost 30lbs and am stronger than ever. Classes are inspiring, instructors are great (shout out Michelle, Shania, Erica)! Be diligent, go often, you’ll be surprised with your progress. Highly recommend. I always hated working out until starting here! Pro tip- If you intend on going 3x a week for more then sign up for unlimited. Book early. Be polite and cancel if you cannot make it.

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