SoulCycle Back Bay

Reviews

• SA

  Steven Angelo-Eadie

  5 days ago
  5.0
  Instrctors are the bomb
• AF

  Adriana Fernandez

  May 30, 2026
  1.0
  Worst experience with the front desk. She didn’t let me in because I was 10 minutes late, even though it was a windy, rainy day. She didn’t even try to find a solution, such as booking me into another class. I would not recommend this location.
• EP

  Eric Pratt

  Feb 22, 2026
  2.0
  Told the front desk I was new and would need help figuring out how to clip in and use the bike, and she said there would be people inside to help me. There was no one inside to help me, so she lied. I struggled to clip in for about ten minutes until I finally figured it out, and no one helped. During the class, the instructor kept talking about how this is a community and the people around you have your back, but that's obviously false. No one cared that I was new and unsure how to use the equipment, no one welcomed me and showed me the ropes, despite me asking for it. It's also very loud in there and hard to hear what the instructor was saying. At times, he'd play a slower song and not give any guidance, so I assumed it was a slower section for us to catch our breath, but then I realized everyone was still pedaling really fast. Overall a good workout because I pushed myself even though I couldn't understand what they were saying or at times they didn't say anything, but a very confusing, chaotic, and off-putting experience. If this is how they welcome new people, I'm not sure why anyone comes back.
• AG

  Amanda Gutting

  Dec 7, 2016
  2.0
  My instructor failed to show for my 6am class. The front desk staff were able to rebook me for the following day.