LensCrafters

Reviews

• PL

  phuong le

  1 day ago
  5.0
  Excellent customer service and very friendly.
• KK

  Kyriakos Konstantakis

  6 days ago
  5.0
  Chris and Lee were very accommodating and made certain to answer all of my questions. As a business order, staff that provides a level service is something that I appreciate. Thank you.
• XX

  Xavier

  May 26, 2026
  1.0
  I walked into LensCrafters and was completely dismissed by an associate named Matt. Instead of helping me, a paying customer who was standing right there, he chose to prioritize a personal conversation with someone else in line behind me, as if I was invisible. I waited and waited, and not once did he acknowledge me, offer assistance, or even make eye contact. This is absolutely unacceptable. I came in ready to spend my money and was treated like I didn't exist. Matt showed zero professionalism and zero interest in doing his job. If this is the standard of service LensCrafters is okay with, I'll be taking my business and my fat wad of cash somewhere that actually values customers. Do yourself a favor and go literally anywhere else.
• MR

  Maynor Reyes

  May 26, 2026
  1.0
  I had a terrible experience at this location. I started out being helped by a very nice older lady, but she unfortunately had to leave and handed me over to Matt. Instead of acknowledging me or picking up where she left off, Matt completely ignored my presence. He stayed glued to his laptop, chose to attend to a female customer who came in after me, and then had the audacity to tell me he was closing up shop as soon as he was done with her. Utterly unprofessional, disrespectful, and a complete waste of my time. I will not be returning to this location.
• CS

  Chris Sosa

  May 26, 2026
  1.0
  I had an incredibly disappointing experience at the LensCrafters in Auburn, MA, and unfortunately an employee named Matt made it far worse. From the moment I walked in, the service felt dismissive, rushed, and completely unprofessional. Questions were met with attitude instead of help, and it genuinely felt like customer service was the last thing anyone cared about. Matt in particular came across as impatient, uninterested, and completely lacking professionalism. On top of the poor service, he was also behaving inappropriately by openly flirting with a married woman directly in front of her daughter, which made the entire environment feel uncomfortable and awkward for everyone nearby. It was honestly shocking behavior for someone representing a business that’s supposed to provide professional customer care. Instead of helping resolve issues, he made the entire experience frustrating and uncomfortable from start to finish. I’ve honestly had better service at a crowded DMV waiting room than I did here. Buying glasses is already expensive enough without feeling disrespected while doing it. This experience completely ruined my confidence in LensCrafters as a company, and because of how poorly this was handled, I won’t be returning to this location or likely to LensCrafters at all.

Frequently Asked Questions About LensCrafters