Your confidence in where you choose to seek healthcare is earned with practical preventions that keep you safe and everyday proof that we’re doing exactly what we say. At Our Lady of the Lake Regional Medical Center you can expect safe screenings upon entry, socially distanced waiting areas, e-check in, rapid test results, masks and daily deep cleaning. This, plus many other examples are how we continue to serve our communities with excellent healthcare.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.