Brand Certified
Norton Community Medical Associates - Shepherdsville
4.1(73 reviews)
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
Business Details
115 Huston Drive, Shepherdsville, KY
40165, United States
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
(502) 955-7311
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
https://nortonhealthcare.com/location/loc0000191987
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
About
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
Diagnostic RadiologyFamily Practice PhysicianInternal Medicine
Norton Community Medical Associates - Shepherdsville is your trusted provider for adult primary care in the heart of Shepherdsville. Our experienced team delivers high-quality care including annual wellness exams, chronic condition management, preventive screenings, and same-day sick visits. Conveniently located near local neighborhoods, schools, and businesses in Shepherdsville, we're proud to serve the surrounding community with personalized, compassionate healthcare. As part of the Norton Healthcare network, patients benefit from easy access to top specialists, coordinated care, and online tools like Norton MyChart and online scheduling. We accept most insurance plans including Medicare and Medicare Advantage. Accepting new patients, schedule your primary care visit in Shepherdsville today.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
Norton Community Medical Associates - Shepherdsville
115 Huston Drive, Shepherdsville, KY
40165, United States
Hours
Certified by Norton Community Medical Associates - Shepherdsville • Nov 01, 2026
Monday8:00 AM - 5:00 PM
Tuesday7:00 AM - 5:00 PM
Wednesday7:00 AM - 5:00 PM
Thursday7:00 AM - 5:00 PM
Friday7:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
4.1
73 reviews
5 stars
53
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3
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1 star
13
Frequently Asked Questions About Norton Community Medical Associates - Shepherdsville
What is primary care?
Primary care is your first point of contact for health needs and your medical home. Your provider can diagnose and treat a wide range of conditions, provide preventive care and refer you to Norton Healthcare specialists, if needed.
What types of providers offer primary care?
Primary care providers include family medicine doctors, internal medicine doctors, pediatricians (for children), nurse practitioners and physician assistants.
Do I need a primary care provider?
Yes. Your primary care provider gets to know your medical history and helps manage your long-term health, screenings and preventive care. Every adult needs a medical home.
How do I schedule an appointment?
You can schedule online, through your free Norton MyChart account, or by calling your primary care office directly or the Norton Healthcare Access Center at (502) 629-1234, option 3.
What should I bring to my appointment?
Bring photo identification, such as a valid driver's license or another form of picture ID; your current insurance card(s), if applicable; a payment method such as a credit card, debit card or cash to cover any copays or fees; and a list of any medications you're currently taking, including dosages. If your medications are not already listed in your free Norton MyChart account, bring those details with you.
How long is a typical visit?
Most visits last 20 to 30 minutes, depending on your reason for the visit.
Can I get lab work or vaccines at my primary care office?
Yes. Our primary care offices offer in-house lab services and vaccinations.
Can my primary care provider manage mental health concerns?
Yes. Your primary care provider can diagnose and help manage conditions such as anxiety and depression, and refer you to behavioral health specialists as needed.
Do you offer virtual visits?
Yes. You can request a virtual visit with your primary care provider. After hours, Norton eCare provides 24/7 access to Norton Healthcare providers for nonurgent concerns via your mobile device or computer through Norton MyChart. Norton eCare is able to treat patients ages 2 and older who are located in Kentucky or Indiana.
Do you accept my insurance?
We accept Medicare, Medicaid and most major commercial insurance plans. We also offer payment plans and financial assistance. Manage your billing through your Norton MyChart account.
What if I don’t have insurance? Will I have a copay?
Copays or fees are typically due at the time of service. If you have insurance, your copay amount will depend on your plan. For self-pay patients, the cost of a visit typically ranges from $100 to $250, depending on the services provided. There may be additional charges for services such as lab tests or X-rays. If you have questions about your bill or need assistance with payment options, you can contact Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979.
How can I request my medical record or a doctor’s note?
Request a doctor’s note at the time of service or give us a call. You can access your medical records through Norton MyChart.
How do I get my test results?
Test results typically are available through Norton MyChart. You will receive a notification when results are ready.
What should I do if my symptoms get worse after my visit?
If your symptoms worsen, contact your primary care provider. If you are experiencing a life-threatening condition, call 911 or go to the nearest emergency room.
How do I request a prescription refill?
Contact your pharmacy and they will send us an electronic request to refill your medication. Please allow 24 to 48 hours for processing your refill.
What if I need care after office hours?
If you are experiencing a life-threatening condition, call 911 or go to the nearest emergency room. For all other after-hours needs, Norton Immediate Care Center locations are open daily with walk-ins available. Most Norton Prompt Care clinics are open weekdays until later in the evening. Virtual care through Norton eCare is available 24 hours a day, seven days a week.
Brand Certified Facts from Norton Community Medical Associates - Shepherdsville
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