Baptist Health Deaconess Madisonville, as part of a joint venture between Baptist Health and Deaconess Health systems, serves western Kentucky residents with 35 points of care to meet the needs of Kentuckians close to home. Guided by a values-based culture to deliver clinical and service excellence, Baptist Health Deaconess Madisonville strives for excellent care, every time.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.