UofL Health – Medical Center East’s Emergency Department is a full-service emergency department with care provided by board-certified/board-eligible emergency medicine physicians who are supported by highly-skilled emergency medicine-trained physician assistants, nurse practitioners, nurses and ED technicians. Our wait times are among the shortest in the Louisville Metro area, and Medical Center East – like other emergency departments in the UofL Health system – is committed to door-to-provider times of 30 minutes or less for our patients. Our emergency department features 18 private patient rooms. Upon registering, patients are routinely placed directly into a room which eliminates waiting in a public area.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.