LensCrafters

Reviews

• RR

  Robert

  Oct 27, 2026
  1.0
  The optometrist office in Lexington Fritz farm is utter chaos. They need to learn management skills. Apparently they had a reason to be late but hadn’t inform me at check-in. After sitting in an over crowded check-in space for 20 minutes after my scheduled appointment, I finally went back to start the long process. Got my check in the first room, then sat in a hallway for another 20-30 minutes. After which I was moved to a doctors office. I sat there for 30 more minutes and then decided this was insane. I took my paperwork to the front desk and told them my appointment was at ….and it’s an hour and 20 minutes later. I was leaving. I was ask if I’d like to reschedule. I still had not been given a reason for delay, instead the doctor gave me a smirky” thanks for your patience”. What a horrible thing to say to someone after you made them sit for another hour and 20 minutes and still no prescription done. I kept my response to myself, especially due to large group in waiting area were listening. Never returning.
• GM

  Grayson Maggard

  Oct 22, 2026
  5.0
  My experience was so great! Shawn was the best, and she assisted me with everything I could need in one visit. She took time out of her day to make calls, set up an order, go over my options, and make sure that I was getting the best setup I could. If I ever needed anything again, I would come back in without hesitation.
• DA

  Damien A

  Sep 21, 2026
  5.0
  Shiela was amazing and helped me get set up my glasses. Would highly reccomend.
• FB

  Firouzeh Bakhtipour

  Sep 4, 2026
  5.0
  One of the small screw on my glass came out. I bought this glass in France so it was hard to find a matching screw. Jonathan McKinney at lens crafter worked on it for 20 minutes and got it fixed. That was exceptional. He had to cut the screw so it fit the glass. He was great
• CC

  C

  Aug 16, 2026
  5.0
  This was my first experience having an eye exam and getting prescription glasses, so I honestly wasn’t sure what to expect. At 55 years old, I’ve always considered my eyesight to be pretty good, so I’ll admit I was a little nervous walking into LensCrafters at The Summit at Fritz Farm. From the moment I arrived, however, those nerves quickly disappeared. I was warmly greeted at the reception desk by name, checked in, and taken back for my eye exam. I went through several different tests, and to my surprise, they were actually fun, completely painless, and very easy to understand. The technicians were knowledgeable, professional, friendly, and did an excellent job of keeping me informed about what they were doing and why throughout the entire process. I then met with Dr. Julie May, who performed some additional testing. Once again, everything was explained clearly, and we had a genuinely enjoyable conversation throughout the exam. Dr. May is incredibly knowledgeable, courteous, professional, and personable. I have complete confidence and trust in her ability to care for something as important and sensitive as my eyes. After the exam, I learned that I am slightly nearsighted and would benefit from prescription glasses. That’s when I met Sheila, the store manager at LensCrafters, and she was just as impressive. Sheila was polite, professional, courteous, and clearly knows her business. She took the time to help me find the right glasses and made the entire process easy and enjoyable. The experience was so positive that my wife decided to switch over as well and purchased a pair of glasses that same day. Based on the exceptional service we received from everyone, we are now lifetime customers. A huge thank-you to the entire team, especially the technicians, Dr. Julie May, and Sheila, for making what I expected to be a nerve-racking first experience such a positive and enjoyable one. You all went above and beyond, and I truly appreciate it. I look forward to seeing you again soon!

Frequently Asked Questions About LensCrafters