LensCrafters

Reviews

• CC

  C

  Aug 16, 2026
  5.0
  This was my first experience having an eye exam and getting prescription glasses, so I honestly wasn’t sure what to expect. At 55 years old, I’ve always considered my eyesight to be pretty good, so I’ll admit I was a little nervous walking into LensCrafters at The Summit at Fritz Farm. From the moment I arrived, however, those nerves quickly disappeared. I was warmly greeted at the reception desk by name, checked in, and taken back for my eye exam. I went through several different tests, and to my surprise, they were actually fun, completely painless, and very easy to understand. The technicians were knowledgeable, professional, friendly, and did an excellent job of keeping me informed about what they were doing and why throughout the entire process. I then met with Dr. Julie May, who performed some additional testing. Once again, everything was explained clearly, and we had a genuinely enjoyable conversation throughout the exam. Dr. May is incredibly knowledgeable, courteous, professional, and personable. I have complete confidence and trust in her ability to care for something as important and sensitive as my eyes. After the exam, I learned that I am slightly nearsighted and would benefit from prescription glasses. That’s when I met Sheila, the store manager at LensCrafters, and she was just as impressive. Sheila was polite, professional, courteous, and clearly knows her business. She took the time to help me find the right glasses and made the entire process easy and enjoyable. The experience was so positive that my wife decided to switch over as well and purchased a pair of glasses that same day. Based on the exceptional service we received from everyone, we are now lifetime customers. A huge thank-you to the entire team, especially the technicians, Dr. Julie May, and Sheila, for making what I expected to be a nerve-racking first experience such a positive and enjoyable one. You all went above and beyond, and I truly appreciate it. I look forward to seeing you again soon!
• SS

  Shonda

  Aug 5, 2026
  1.0
  Very pretty store, sad to see it being run the way it is. A couple of gentlemen present were pleasant but the manager Sheila seemed more interested in what sounded like office gossip than she did attending to guests. She was fairly unpersonable, like lifting a finger was unbecoming of her. Very odd experience and not a very welcoming environment. Took my business across the street and it was much more upbeat.
• MJ

  Melanie Joseph

  Jul 28, 2026
  1.0
  What a waste of a beautiful store due to poor management. Drove to Cincinnati to with frames that I originally got from this location because I refuse to spend money & time at a store where managers refuse to do their job properly & efficiently. Disappointing. If I could rate it a 0 I would
• DW

  David Wilson

  Jun 4, 2026
  2.0
  I have bought 5-6 pairs (or more)of lens from LensCrafters over the years but today is any indication of future service I will not be back. I went in to have adjustment made on my daily wear glasses and my prescription glasses. The gentleman helping me was a total waste of my time and his time. I don’t know if he was having a bad day or lacked the knowledge to help me. Normally a lady(Shauna?) is there and she is all about customer service. First time for me going there and not getting good service.
• WP

  Wendy Pinckney

  May 11, 2026
  5.0
  JR the associate who helped me could not have been more helpful or accommodating of me needs. Excellent service and highly recommend this store. Although the national chain website advertises glasses in an hour many of the stores no longer have an inhouse lab so that option is not necessarily available. Still highly recommended

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