Kroger Pharmacy

Reviews

• BF

  Barb Fraser

  Feb 25, 2026
  5.0
  The customer service at Kroger Euclid Pharmacy sets a high bar that competitors can't touch. Leda and Alexus are stellar - smiling, caring, helpful, and efficient. As long as they're employed there I will never leave. They make the mundane task of picking up prescriptions a pleasant experience every time.
• JE

  J. Emmons

  Jul 5, 2024
  3.0
  I have noticed that people either seem to love the Euclid location or hate it. I am in the middle. I have had very good interactions with the pharmacists there and gotten more useful help than I have been able to get from the pharmacist at UK Kentucky Clinic. Although I also have had bad experiences like today when we showed up at the drive through, and it was closed during normal operating hours. My entire family is extremely disabled from chronic fatigue long-covid, so we had actually been trying for several days to catch a moment that we were well enough to go get the prescription, and we can't risk going inside and catching any viruses. It's also just too physically taxing even if we park in a handicap spot. I called to ask why the drive through was closed and was told they were understaffed, and it would probably be open at 11:30am. The woman with which I spoke was not apologetic and had a nasty tone. I mentioned we couldn't come in because we were high risk for viral exposure. There was no offer to make an accommodation for us. If she had just had good customer service and treated me decently, I would have chalked it up to just one of those things. We are finished using this pharmacy on a monthly basis. 10-10-24: We have since tried Bourbontown Pharmacy which I read about in the Kroger reviews, and it ended up being worse than Kroger. BEWARE OF BOURBONTOWN PHARMACY! They very recently changed ownership, and the good reviews they have are from the previous owner's time. It takes them about 2 weeks and me calling to ask where the prescription is to get it mailed to us. We will try Amazon Pharmacy next. The search for a decent pharmacy is never over!
• BH

  Brandon H

  Dec 4, 2019
  1.0
  Pharmacy: “Your migraine medicine will be ready at 5:00. We’re filling it now” Me: “Ok, I guess I have to be in pain for 1.5hrs while you fill it” Me (5:15): “I’m here for my prescription. My headache is unbearable” Pharmacy: “We are out of that medicine. You can drive 5 miles away to Tate’s Creek location.” Me: “That’s 30 min away in rush hour traffic.” Pharmacy: “We can have it delivered here tomorrow” Me: “I’ll be dead by then”
• SC

  Stephanie Creech

  Jan 26, 2018
  5.0
  My regular pharmacy. They treat me all here... Always very helpful like if there's a problem with my insurance or something, they offer assistance getting discounts and whatnot. I appreciate being recognized. Plus the grocery, deli, bakery is above par here so you should definitely check that out while you wait.

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