Ely Extended Care is a new pharmacy comprised of management and operators with over 20 years long term care pharmacy experience in Kentucky. Ely Drugs has been a respected pharmacy in Glasgow, KY for 100 years. With the desire to expand the service model, it expanded to multiple locations and areas of pharmacy. The vision of the team is to provide excellent customer service with focus on the patient’s well-being. We are pleased to share the extensive services available at any of our existing locations with our long-term care customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.