Norton Immediate Care Center - Frankfort

Walk-ins are always accepted and you will be seen in order of arrival. Other care options include appointments at Norton Prompt Care clinics or virtual care via Norton eCare.

Medicare, Medicaid and most major commercial insurance plans are accepted. Payment plans and financial assistance are also offered, and you can manage billing through Norton MyChart. Copays or fees are typically due at the time of service, and your copay depends on your plan. Self-pay visits typically cost $100 to $250 depending on the services provided, with possible additional charges for lab tests or X-rays. For billing questions, contact Norton Healthcare customer service at (502) 479-6300 or (800) 874-3979.

Request a doctor’s note at the time of service or give them a call. You can access your medical records through Norton MyChart.

Test results are typically available through Norton MyChart, and you will receive a notification when results are ready.

Yes, drug testing services are available. Contact the Norton Immediate Care Center you plan to visit to confirm availability and any requirements.

Yes, providers can assist in completing necessary medical forms during your visit. Please bring all relevant documents with you.

Yes. Norton eCare provides day and night access to Norton Healthcare providers for nonurgent concerns via your mobile device or computer through Norton MyChart. It is able to treat patients ages 2 and older located in Kentucky or Indiana.

If your symptoms worsen, contact the location or your primary care provider. Dial 911 or go to the emergency room if you are experiencing a life-threatening condition.