Kroger Pharmacy

Reviews

• BS

  Brooke Southard

  Jan 22, 2026
  1.0
  Recently moved here from Lexington. I have used several pharmacies due to relocation for my work. This pharmacy is the worst pharmacy by far. Hands down. If I could give it zero stars I would have. Sarah told me to call corporate and when I asked for a name she said she didn’t feel comfortable giving it to me. This pharmacy states as a “corporate policy” cannot fill a day early. But yet suggested I go to another Kroger pharmacy in Bowling Green because they do. I was hung up on twice. Will be filing a complaint with corporate.
• CP

  chris pirtle

  Mar 9, 2025
  2.0
  Besides not acknowledging you exist when you stand there waiting for service or being treated like a disruption to their day …. They will fill your prescription.
• LL

  LT

  Oct 20, 2021
  1.0
  This place used to be great, never would have complained, but now it's not and it's been going on like this for at least half a year. I get COVID changed the game of business in the world, but honestly when it comes to something as important as handling medication to help people's lives, anyone who isn't a trained pharmacist here dosn't seem to have any familiarity with medicine. I wouldn't mind the apparent high turnover rate they have as it's never the same person at the window for me, but my mother and I have had problems here with many things from lack of notices on refills, getting unwanted refills on old medicine even though I asked a few times to take them off, trouble getting an answer on the phone, assuming more expensive payment methods instead of logical ones, unusually long wait times, having to re-communicate situations every single visit due to misunderstandings, being told incorrect information treated as fact (quantity of prescriptions for example, partial filling of medicines due to time or insurance constraints is a complete nightmare.) And worst of all, is the attitude I've felt I've received as if there is impatience with dealing with me at all even if I try to be as cooperative as possible and have very basic questions or requests. I never feel the questions get answered. For an extra nail in the coffin here for me is the change of the automated phone system to be integrated with Kroger's departments. It's awful. I'd much rather use numbers like the old system rather than voice only, and it is painfully slow and repetitive, interpreting things wrong and asking about meds I don't even take anymore. It thinks you could be talking about any department in the store. Can't tell if they're overworked and understaffed, don't know better, or maybe just don't care. It's a shame though.
• AS

  Alexey Skurikhin

  Sep 14, 2021
  2.0
  Вакцина есть, но только по аппойнтменту. Зачем вам аппойнтмент, если вы втроём там стоите и вам нечего делать???
• TA

  Taylor Averdick

  Dec 6, 2015
  5.0
  Extremely friendly and knowledgeable staff.

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