Horrible experience, questionable medical practice. I have been dealing with excruciating pain in my foot for almost a year. I also had a large soft tissue mass on top of my foot. However being self-employed, I didn't have insurance. Finally, I was able to get in to be seen. He took X-rays onsite, ordered labs, and an MRI. I waited 2 weeks and still hadn't heard anything on scheduling labs, so I tried calling numerous times. First warning sign is they have a call center and you can never reach the front office. Thankfully I had called myself to schedule the MRI.
Fast forward, I had the MRI. I wasn't impressed with him to begin with, so in the meantime, I ended up seeing an actual foot and ankle specialist. Thank God I did. The new doctor got the MRI results and took his own X-rays. I have 5 different issues going on, including an actual fracture. He said my foot lit up like a Christmas tree on the imaging and in his words, my foot is a "monster." I have to let the break heal and then I need surgery. It was a month before I finally heard back from this office only to be told he didn't see anything and it must just be arthritis. Are you kidding me!?!? I told the lady who called they should be ashamed. Had I not had the sense of mind to get a second opinion, I would have trusted what he said and went on with a broken foot and several other serious issues requiring surgery. I also cannot take arthritis meds, so there would have been no relief. To make matters worse, they keep sending me a bill for the office visit and X-rays for what was left after insurance. Unfortunately, when I call the office to dispute, I only get their call center. They will not see one more dollar from me!
Both doctors had the same MRI results and both took X-rays, but completely different results. One said it was nothing and the other showed me all the reasons for my debilitating pain. I could see for myself on the images. I've had no quality of life due to not being able to walk and being in constant pain to the point of keeping me up all night. The new doctor took his time with me, shower compassion, listened and was very thorough. This doctor had me in and out within less than 10 minutes but sure is quick to send bills for injuries he missed!