Home Instead

Reviews

• JO

  Jennifer Owsley

  Jun 12, 2025
  5.0
  I feel so fortunate to have Home Instead and they have provided me with exceptional caregivers. When ever a caregiver had to call in Mellisa and Kirsten are right on it to get me a caregiver. The staff is very friendly and warm and welcoming
• VP

  Vicki Pilcher

  May 21, 2025
  5.0
  I have had several home health agencies assigned to me through the Waiver program with Medicaid. The last agency sent me 17 different aids. Most spent their time with me on their cell phones. Never was I provided an assistant that was as kind, caring and respectful as Home Instead. Their staff has provided the professional service I expect by calling me and visiting me to check on the support they are providing me. No other agencies of the 4 I have been assigned have done this. Others have not called me to even tell me if anyone was coming to care for me. Aids have been inappropriate in many ways including their appearance, phone use, not knowing how to perform simple tasks as cleaning a sink and tub. As an RN, BSN I had previous positive contact with Home Instead. I should have asked for them to be my provider from the beginning, but I allowed the choice to be made for me. Big mistake! Home Instead stands out to provide what they contract to do. Thanks
• TS

  Teresa Schlageter

  May 21, 2024
  5.0
  Since I now have my granddaughter taking care of me I am extremely happy with the company.
• GM

  Gary Missi

  Sep 10, 2020
  5.0
  In September of 2019. I needed a lot of help with my mother who had dementia and was a fall risk. I called Home Instead of New Albany Indiana on the recommendation of my Mothers doctor. That is one of the best decision I could have ever made. Chasity the client care manager came out to talk to us and see what exactly we needed. She is very good at what she does and is easy to talk to. I had someone come out 4 days later and for the next 11 months they never failed to have someone here at the scheduled times. I did have several different carers come to the house and everyone of them where very professional and skilled. I thank all of them for what they do. At times I would call the office to change days or hours because of appointment rescheduling and the office staff was very accommodating. They are a pleasure to work with. Cassie was Mom’s regular person, I have nothing but a great appreciation for her. Mom enjoyed her help and being with her. I didn’t have to worry about anything when I left the house. Cassie and I was sitting next to my mother when she died. It was because of all the wonderful help from Home instead and her that made it possible for me to keep my mother at home. I will be forever thankful to them. If you feel you need help please give them a call and talk to them. They are very easy to talk to. You will be glad you did.

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