LensCrafters

Reviews

• AL

  Aidan Lineberry

  Aug 17, 2026
  5.0
  THANK YOU SO MUCH GIO! you did a fabulous job and your consultative sales approach made me feel supported in my decision on the clubmaster the whole way throughout the process. you are obviously an expert who takes pride in doing things the right way every time, and i appreciated your attention to detail, recommending high-index lenses after noticing the strength of my prescription. overall, i’m struggling to think of anything that would have made my experience better. your dedication to your craft was apparent and i got customer service that was above and beyond what i expected. thank you again!
• SD

  Sarah Duffee

  Aug 15, 2026
  5.0
  Tamryn did an amazing job!! She helped me through all the steps quickly and efficiently and her customer service care was excellent!! I will recommend others to buy glasses from here from now on!!
• RP

  Rhonda Pressnell

  Aug 9, 2026
  5.0
  The gentleman helping us after me and my husband's eye exam. Was so pleasant and very helpful
• KW

  Kiara Wade

  Jul 23, 2026
  1.0
  Posting for my friend I’m extremely disappointed with my experience here. I called ahead specifically to ask about getting my pupillary distance (PD) measurement and was told over the phone that it would be available for me at the front desk. I live 45 minutes away, so I drove all the way there based on what THEIR employee told me. When I arrived, I explained to the woman at the front desk what I was there to pick up. I didn’t get her name, but she had thin dark hair and glasses. She immediately told me they could not give me that information. I explained that I had already called and spoken with someone who specifically told me the measurement would be ready for me at the front desk. She was rude and passive aggressive, told me she didn’t know who I spoke to, that they “don’t do that,” and that whoever else I choose to buy my glasses from could get the measurement for me. That is absolutely not okay. I am 100% certain I called this office and was told to come in to pick it up. I drove 45 minutes there and 45 minutes back, wasting an hour and a half of my time plus gas, only to be refused the information I was specifically told would be waiting for me and then spoken to rudely on top of it. I also paid this office for my eye exam, so I’m not sure why where I choose to purchase my glasses should matter. If your office is not willing to provide PD measurements, then your employees should not tell patients over the phone that they can come pick them up. This was a completely unnecessary waste of my time and gas, and the way I was treated when I arrived only made the situation worse. I will not be returning. & please don’t tell me to go to the website and fill out a complaint form because that’s already done.
• JM

  James Moser

  Jul 15, 2026
  5.0
  Kayla was excellent and patient with my father. She answered all our questions

Frequently Asked Questions About LensCrafters